Ph3Solution UX Lead (Principal UX Designer) /h3 pWe are looking for a collaborative and inspiring individual to join our diverse, interdisciplinary and international Customer Experience and Solution Design (CXSD) Chapter of more than 50 designers. The CXSD team supports all business areas with four main sub‑chapters: CX research strategy, Digital Design User Testing Services, Solution Management, and Physical Sustainable Design. /p h3Background /h3 pThe Solution UX Lead is responsible for leading the user experience, planning, coordination, and design delivery for complex healthcare solutions across multiple products, services, and customer touchpoints. This role acts as the design backbone for solution development, ensuring that customer needs, business objectives, regulatory context, technical feasibility, and delivery constraints are translated into coherent, high‑quality experiences for users and customers. The Solution UX Lead partners closely with Product Management, Engineering, Design, Research, Clinical/Medical, Regulatory, Service, and business stakeholders to define the UX direction, structure design work, manage design dependencies, and enable customer‑centric decision‑making throughout the solution lifecycle. /p pThe role combines strong UX leadership with project management, design estimation, resource planning, delivery tracking, and stakeholder alignment. Experience embedding design teams into Agile Release Trains, PI Planning, and SAFe ways of working is considered a strong plus. /p pThe perfect candidate brings 8+ years of experience in UX, product, or service design, backed by a degree in HCI, Industrial Design, or a related field. You have a proven track record of leading UX for complex digital, hardware, or healthcare solutions, combining deep design expertise with strong project management skills to plan, prioritize, and drive delivery. An exceptional collaborator and storyteller, you effortlessly translate complex insights into clear design direction while partnering with cross‑functional stakeholders across global, matrixed teams. You thrive in agile environments—familiarity with SAFe or Lean UX is a major plus. Experience in healthcare, diagnostics, or regulated industries is highly desirable, along with fluent English (German is a plus). /p h3Tasks Responsibilities /h3 ul liLead UX workstreams across discovery, concept development, validation, implementation support, and launch preparation. /li liTranslate business objectives, customer insights, workflow needs, and regulatory context into actionable design decisions. /li liPlan, estimate, structure, and manage UX activities, deliverables, dependencies, timelines, and resource needs. /li liCoordinate designers, researchers, and cross‑functional contributors across multiple workstreams. /li liEnsure design deliverables are high quality, consistent, evidence‑based, and ready for development and validation. /li liPartner with Product Management, Engineering, Regulatory, Quality, Clinical, Service, and business stakeholders. /li liIntegrate UX work into agile delivery, including backlog refinement, sprint planning, PI Planning, system demos, and release planning. /li liIdentify risks, interdependencies, scope changes, and bottlenecks early, and propose mitigation actions or prepare escalation. /li liFacilitate workshops, design reviews, prioritisation sessions, and stakeholder alignment meetings. /li liCoach designers and cross‑functional teams on UX methods, customer‑centricity, and design best practices. /li liRepresent UX in governance meetings, project reviews, customer engagements, and strategic discussions. /li liContribute to improving design leadership operations, estimation practices, team rituals, and delivery efficiency. /li /ul h3Must Haves /h3 ul li8+ years of experience in UX design, product design, service design, human factors, design research, or a related field. /li liDegree in UX Design, Human‑Computer Interaction, Industrial Design, Service Design, Human Factors or a related field. /li liProven experience leading UX for complex digital or hardware products, services, platforms, or healthcare solutions. /li liStrong project management skills, including planning, estimation, prioritization, dependency management, risk management, and progress tracking. /li liAbility to define UX work packages, delivery milestones, staffing needs, and effort estimates. /li liExperience working with Product Management, Engineering, Regulatory, Quality, Research, and business stakeholders. /li liStrong facilitation, storytelling, communication, presentation, and stakeholder management skills. /li liAbility to manage ambiguity, structure complex problems, and translate insights into practical design direction. /li liExperience working in agile product development environments. /li liExperience with SAFe, Agile Release Trains, PI Planning, Lean UX, or scaled agile delivery is a strong plus. /li liExperience in healthcare, diagnostics, medical devices, life sciences, laboratory workflows, or regulated industries is highly desirable. /li liExperience managing UX work across distributed, global, or matrixed teams. /li liStrong command of English; additional languages such as German are a plus. /li /ul h3Nice to Have /h3 ul liExperience with regulated product development, usability engineering, human factors validation, or risk management. /li liExperience contributing to design systems or solution‑level UX governance. /li /ul h3Job Details /h3 pReference Nr.: /p pRolle: Solution UX Lead /p pIndustrie: Pharma /p pLocation: Rotkreuz /p pPensum: 100% /p pStart: ASAP ) /p pDuration: 12+ months /p pDeadline: 05/06/2026 /p /p #J-18808-Ljbffr