Technical Customer Support Engineer for GOV Aircraft/GBTS
Join to apply for the Technical Customer Support Engineer for GOV Aircraft/GBTS role at TieTalent.
About
Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.
Your Tasks
1. Serve as the primary technical point of contact for Government customers.
2. Provide expertise and guidance in troubleshooting Aircraft/Ground Based Training systems, ensuring compliance with customer requirements and aviation standards.
3. Coordinate on-site support with Pilatus customers and maintenance organizations.
4. Investigate reported problems in Aircraft/Ground Based Training systems, implementing timely solutions to ensure optimal performance and safety.
5. Collaborate with internal stakeholders, customers, and maintenance organizations for continuous improvement.
6. Prepare, review, and update technical documentation, including memos, reports, and maintenance procedure instructions.
What we look for
* Strong technical background with experience in technical customer support roles within the aviation industry.
* Excellent customer service and interpersonal skills.
* Strong project management and task prioritization skills, capable of managing multiple projects and tasks simultaneously with minimal supervision.
* Experience with Aircraft/GBTS systems is an advantage.
* Fluency in English (B2), both spoken and written; additional languages are advantageous.
* Willingness to travel internationally.
What we offer
* A committed, international team and unique projects.
* Flexible working hours and individual pension solutions.
* Support for training and opportunities for personal and professional development.
* Discounted meals in our staff restaurant and various employee discounts.
* Team events to celebrate our successes.
Nice-to-have skills
* Project Management.
* Customer Service.
Location
Nidwalden, Switzerland.
Work experience
General Project Management experience preferred.
Languages
English proficiency required.
Seniority level
Entry level.
Employment type
Full-time.
Job function
Information Technology.
Industries
Technology, Information, and Internet.
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