Cloud Solutions Architect Role
The role of Cloud Solutions Architect involves guiding customers in leveraging cloud technologies to maximize value and benefits. As a trusted advisor, you will work closely with customers to understand their operational needs and technical challenges, providing strategic technical guidance to plan and build solutions using best practices. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.
Main Responsibilities:
* Advocate for the customer within AWS and ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance, and resiliency.
* Develop trusting relationships with customers, understanding both their business needs and technical challenges.
* Drive technical discussions regarding incidents, architectural cost/benefit trade-offs, and risk management.
* Collaborate with various stakeholders from developers through to C-suite executives.
About the Team
We are a diverse team that values unique experiences and perspectives. If your career path has been unconventional or doesn't fit traditional expectations, we encourage you to apply. We strive for flexibility as part of our working culture, ensuring success at work does not come at the expense of personal sacrifices.
Benefits
We offer an inclusive team culture that empowers employees to be proud of their differences. Our employee-led affinity groups foster a culture of inclusion, inspiring us to learn and grow together. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, promote a culture of inclusivity and respect.
Requirements and Qualifications
* Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
* Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
* Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
* Ability to juggle tasks and projects in a fast-paced environment.
* Customer-obsessed.
* Fluency in English and French.
Preferred Qualifications
* Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers.
* Track record in influencing management in technical, operational, and strategic decisions.
* Experience in operational services or support environment.
* Hands-on experience with AWS services and/or other cloud offerings.
* Experience with SaaS, multitenant architectures, and deployment automation is a plus.