As Vice President, Client Service, you will be the trusted advisor and primary point of contact for industry-leading asset managers and asset owners. You will collaborate across teams to deliver world-class solutions, drive strategic initiatives, and foster a culture of excellence and client-centricity. If you thrive in a fast-paced environment and enjoy building strong relationships, we encourage you to apply.Job SummaryAs a Vice President, Client Service in Securities Services, you will work as part of a team servicing a broad range of clients globally, including asset managers, asset owners, and diverse institutional clients. You will own and drive the client relationship across all Securities Services products, including custody, fund accounting, middle office, performance, and analytics. You will lead the client governance framework, prepare and deliver monthly service reviews, and act as the senior advocate for clients in Switzerland and Germany. You will proactively resolve escalated issues, identify strategic opportunities, and contribute to broader change programmes.Job ResponsibilitiesOwn and drive the end-to-end client governance framework, including design, measurement, and monitoring of service levels and key performance indicatorsTake ownership of client queries and escalated issues, collaborating cross-functionally to drive resolutionLead the preparation, organisation, and delivery of monthly client service reviews and strategic meetingsDevelop and execute service improvement plans in partnership with internal stakeholdersIdentify and drive opportunities to improve efficiency and reduce risk by enhancing the operating model and championing process improvementsEnsure accurate and timely fee billing and client payment for all productsAct as the senior voice of the client internally, embedding clients\' priorities and goals into Securities Services planning and deliveryBuild and maintain strong, trusted relationships with senior client stakeholdersFoster a culture of excellence, accountability, and client-centricity within the teamContribute to broader strategic initiatives and change programmes that enhance the client service propositionRequired Qualifications, Capabilities, and SkillsProduct and industry experience in financial services, with strong working knowledge of Securities Services products including custody, fund accounting, and administrationProven track record of managing senior client relationships independentlyExceptional verbal and written communication skills, able to influence senior audiences and simplify complex issuesFluency in German and EnglishDemonstrated ability to take ownership of outcomes, drive initiatives to completion, and hold others accountableStrong analytical and critical thinking skills, with experience resolving complex issues decisivelyProven ability to manage competing priorities, multiple client relationships, and complex workstreams simultaneouslyStrategic mindset, able to identify trends, risks, and opportunitiesProactive approach to identifying and improving sub-optimal or high-risk processesStrong understanding of global and local market dynamics, regulatory developments, and industry trendsRisk and control awareness, able to embed governance and oversight into client service deliveryResilience and ability to thrive in a fast-paced, high-pressure environmentProficiency in Microsoft Excel, PowerPoint, and Word, comfortable leveraging LLM/AI capabilitiesPreferred Qualifications, Capabilities, and SkillsKnowledge of the Swiss regulatory environment and FCP fundsDeep understanding of roles involved in FCP funds, such as fund management company, fund administrator, investment managers, and service providersExperience leading or contributing to change and transformation programmesKnowledge of French language advantageousExperience with strategic client initiatives and change managementCommitment to delivering high-quality client serviceEnthusiasm for continuous learning and professional development #J-18808-Ljbffr