Start Date: ASAP
Duration: 6 months (extension possible, with potential for permanent conversion)
Project Overview
For a leading client in the industrial manufacturing sector, we are looking for a 1st Level IT Support Engineer to join the local EMEA Customer Support team. In this role, you will act as the first point of contact for end users, ensuring smooth IT operations and delivering high-quality support across infrastructure and workplace technologies.
Key Responsibilities
* Provide 1st level IT support for end users (onsite and via ticketing systems)
* Handle and resolve incoming support tickets in a timely and professional manner
* Perform troubleshooting of hardware and software issues (e.g., workplace setup, printers, production-related IT issues)
* Install, configure, and maintain end-user devices and software
* Support user account management and access issues
* Collaborate with global IT teams across EMEA
* Escalate complex issues to 2nd/3rd level support where required
* Ensure accurate documentation within ticketing tools
Required Skills & Experience
* 2–3+ years of experience in 1st level IT support / service desk environments
Hands‑on experience with:
* Active Directory (user management, permissions, troubleshooting)
* Microsoft 365 (M365)
* SharePoint & Microsoft Teams
* Onsite hardware troubleshooting and support (printer not working, workplace not working, something in the production, setting up software on end-devices, etc)
* Experience with ticketing tools (e.g., Jira or similar systems)
* Solid understanding of IT support processes and troubleshooting methodologies
* Experience working in EMEA/global service desk environments
Soft Skills
* Strong customer service mindset and communication skills
* Ability to work independently and in a team
* Quick learner with a problem‑solving mindset
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