Overview
Verity is seeking an Enterprise Client Success – Value Engineer who serves as the continuity point for our largest enterprise customers ($1B+ operations), guiding them from Value Identification in pre-sales through Value Realization in post-sales. You’ll facilitate use-case and value workshops, build collaborative business cases with executives, and tell crisp value stories that drive confident decisions, adoption, and expansion.
Responsibilities
Value Identification (Pre-Sales)
* Facilitate discovery and use-case/value workshops with Operations, IT, and Finance to surface pains, quantify impact, and prioritize opportunities.
* Translate findings into hypothesis backlogs, success criteria, and a measurable business case/ROI model including risk assessment, scenario modeling (best/worst/most likely case), and multi-year value projections.
* Lead tailored demonstrations that map capabilities to desired outcomes and executive priorities.
Value Realization (Post-Sales)
* Establish baselines, KPIs, and a measurement plan tied to the business case; stand up value dashboards and scorecards.
* Conduct ongoing value tracking and reporting, with continuous measurement and adjustment of value metrics based on actual performance.
* Perform competitive benchmarking against industry standards and peer organizations to contextualize customer achievements.
* Orchestrate onboarding/adoption plans, change management, and champion networks to achieve time-to-value.
* Support QBRs/EBRs that tell a compelling executive value story, confirm benefits, and align next-best actions.
Value Strategy & Growth
* Design customer value journey roadmaps with defined value milestones and early value realization strategies to build momentum.
* Create value expansion roadmaps that identify sequential value unlocks and growth opportunities over time.
* Develop executive presentation materials and compelling value narratives for C-suite audiences.
* Provide value-based selling support to help sales teams articulate and defend pricing based on demonstrated value.
* Provide data-backed recommendations for warehouse optimization and roadmap (people, process, technology).
* Partner with IT on ERP/WMS integration requirements to ensure reliable data for value tracking.
* Identify expansion pathways and influence bookings through value proof points, references, and benchmarks.
* Feed learnings to Product, Marketing, and Sales to improve playbooks, collateral, and pipeline quality.
How you’ll be measured
* Value Realization (benefits vs. business case).
* NPS and stakeholder satisfaction.
* Churn / Gross & Net Revenue Retention (NRR).
* Bookings Influence (expansion/upsell supported by value evidence).
* Time-to-Value vs. plan.
What you bring
* 5–8+ years in Value Engineering, Enterprise Customer Success, Solution Consulting, or Transformation (SaaS, ERP/WMS, supply chain, automation).
* Proven record facilitating use-case and value workshops and co-building executive-ready business cases.
* Executive storytelling and presentation skills; able to craft concise and compelling value narratives for COO/CFO/CIO audiences.
* Experience in customer value journey design and value milestone planning throughout customer lifecycles.
* Familiarity with ERP/WMS environments and data requirements for measurement.
* Data-driven mindset: fluent in KPIs, ROI/TCO, and sensitivity analysis; strong Excel/Sheets; BI tools (Tableau/Power BI) a plus.
* Comfortable with Salesforce and Customer Success platforms (e.g., Gainsight/HubSpot).
* Excellent facilitation, communication, and stakeholder management across Operations, IT, and Finance.
Why Verity?
* Fully remote role with periodic invitations to company events held throughout the year.
* Fair market compensation with a clear path for growth.
* A great engineering culture with flat hierarchies, emphasizing joint responsibility, mutual trust, and support.
* Work with a skilled, high-achieving, experienced, and fun team, with ample opportunities for professional development and career growth.
* 401k match program
* Medical/dental/vision health benefits
* Flexible vacation policy
* Variable bonus program
We strive to create an inclusive environment that empowers our employees. All qualified applications will receive consideration for employment without regard to race, nationality, religion, sexual orientation, gender, age, physical disability, gender identity, or length of time spent unemployed.
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