What is the Opportunity?
As an IT Systems Specialist, you will play a pivotal role in maintaining the seamless operation of the organisation's end-user devices, software, and core systems. This role focuses on troubleshooting technical challenges, restoring service swiftly, and supporting the deployment and documentation of IT infrastructure. You will respond to tickets and direct requests, participate in IT projects, and drive process improvement initiatives that enhance organisational productivity.
This position is based in Witterswil, Solothurn (Basel Area), Switzerland, with excellent public transport access (tram) and free on-site parking.
What is the Role
Install, configure, and upgrade software and hardware, ensuring compatibility and security across the organisation's technology environment.
Troubleshoot and resolve issues with devices, operating systems, and core applications through multiple support channels, including ticketing system, phone, email, and in-person contact.
Repair or replace faulty hardware, facilitate secure data transfers, and manage user data migrations with a focus on security and minimal disruption.
Provide first-line technical support to users, deliver training on systems and security best practices, and promote digital literacy across the organisation.
Diagnose and resolve network and infrastructure issues; escalate complex problems appropriately to ensure rapid resolution.
Maintain precise asset records, assist with IT audits, and support procurement processes for hardware and software.
Contribute actively to technology rollouts, assist in the implementation of new systems, and participate in process improvement initiatives.
Maintain comprehensive documentation, ensure compliance with IT policies, and uphold high standards of service.
Undertake additional tasks and responsibilities as delegated by IT leadership.
Does this sound like you?
High school diploma (IT degree preferred)
Hands-on experience with hardware, software, and troubleshooting
Familiarity with Microsoft Windows operating systems and Office Suite
Knowledge of Active Directory, Azure AD, Intune
Certifications (CompTIA A+, Microsoft Azure Fundamentals) are a plus
Excellent verbal and written communication skills for effective user interaction and documentation
Customer-focused mentality, adaptable to independent or team-based work environments
Strong problem-solving, organizational skills, and attention to detail
Fluent in English; German / French a plus
Swiss / EU citizenship or valid Swiss C permit
Willingness to travel occasionally and support outside regular hours
Your Performance Indicators
Fast and effective incident resolution
Accurate asset tracking
Positive user feedback
Active project participation
Policy and security compliance
Why Ovivo?
Innovative, global leader in water treatment technology
Dynamic, varied role with modern tools and systems
Flexible hours and occasional travel
Ongoing training and development opportunities
Excellent public transport access (tram) and free parking
At Ovivo, we are committed to providing inclusive working environments where everyone is treated fairly and with respect.
Join us - Apply Today! Let's change the future of water together.
About Ovivo
Ovivo is a global provider of equipment, technology, and systems for water treatment, supporting industrial and municipal markets worldwide. We are dedicated to innovation, offering cost-effective, energy-efficient, and environmentally sustainable solutions backed by extensive expertise and a large installed base. Learn more about Ovivo on our website.
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