PWelcome to strongXelon /strong – where technology meets innovation and customer centricity. /p pAs we continue to expand, we are looking for a customer-focused and tech-savvy strongAccount Manager /strong to join our team. /p pIn this role, you will be the key link between our customers and our technical teams, ensuring long-term partnerships and outstanding customer satisfaction. /p pAt strongXelon /strong, we deliver secure, scalable, and automated Swiss cloud infrastructure for the next generation of digital services. From strongIaaS /strong to strongSaaS /strong, our platform powers workloads in regulated industries like strongtechnology /strong, strongfinance, insurance, /strong strongand /strong strongpublic services /strong. Our solutions - strongXelon Cloud /strong, strongXelon Secure+ /strong and strongXelon HQ /strong combine reliability, automation, sovereignty, and simplicity in one ecosystem. /p pWe are on a mission to become the strong#1 Swiss Cloud Enabler /strong, and we are growing a team of people who want to shape the future of cloud infrastructure and software operations. /p h2Tasks /h2 pstrongYour role and your responsibilities /strong /p pThe Account Manager role is responsible for the acquisition of new customers, as well as growth, retention, and strategic development of existing/assigned customer accounts while ensuring a seamless and value-driven customer experience. /p pSpecifically, you will: /p ul liIdentify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team; /li liManage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs); /li liServe as the primary point of contact for customer inquiries and requests; /li liBuild strong, long-term relationships with key stakeholders on the customer side; /li liIdentify upselling and cross-selling opportunities to maximize customer lifetime value; /li liOwn the sales cycle for new customers, from first contact to closing and onboarding; /li liCoordinate with internal teams (platform, product, business operations, finance) to deliver solutions; /li liSupport the first phase of the onboarding of new customers; /li liMonitor account performance and provide regular reporting and insights; /li liProactively identify risks and resolve issues to maintain high customer satisfaction. /li /ul h2Requirements /h2 pThe ideal candidate will ticks the following boxes. /p pstrongMust-haves /strong /p ul listrongRelevant work experience: /strong You have least five years of work experience in a technology company not including training, apprenticeship or internship.brYou have spent at least two years in account management, sales, business development, or customer success in technology company focusing on IT infrastructure - ideally mid-market. /li listrongTechnical affinity /strong strongand /strong strongknow-how: /strong You have a solid understanding of the building blocks of IT infrastructure and the cloud. You are familiar with terms such as IaaS, PaaS, SaaS, public and private cloud, VMs, containers and related topics. /li listrongDrive /strong strong /strong strongOwnership: /strong You are a self-starter who likes to take matters into your own hand, take responsibility, and persistently work toward results. /li listrongMatching /strong strongeducation: /strong Bachelor’s degree (or comparable) in Information Systems, Business, Marketing, or a related field. /li listrong(Swiss) /strong strongGerman English: /strong You speak both German and English fluently and you are able to communicate confidently and flawlessly in both – in spoken and in written form. Additionally, you are able to effortlessly follow a conversation in Swiss German. /li listrongCustomer Focus: /strong You keep the customer's interests in sight at all times. Going the extra-mile for your customers comes naturally to you. /li listrongCollaborative Team Player: /strong You thrive in cross-functional environments, working seamlessly with internal and external stakeholders to drive business outcomes. /li listrongCRM /strong strongPro: /strong You are experience in working with CRM systems (e.g. Salesforce, HubSpot). /li listrongResults orientated mindset: /strong Proven track record of meeting or exceeding sales targets. /li /ul pstrongNice-to-haves /strong /p ul listrongEntrepreneurial Spirit: /strong You are characterized by a self-motivated drive to explore new opportunities, a willingness to take initiative as well as to seek and provide solutions and a strong commitment to contribute to a culture of continuous improvement. /li listrongSwiss German /strong strongand other /strong strongadditional /strong strongLanguages: /strong Any language additional to the required ones is considered a plus; Swiss German (spoken) is an asset in this role. /li listrongHubSpot /strong: Any previous hands-on experience and/or certification for HubSpot is valuable for this role. /li listrongAI-mindset /strong: Curiosity and openness towards AI-supported workflows, along with a solid understanding of current AI developments and tools, and a willingness to leverage them to improve efficiency and outcomes. /li listrongA feel for processes: /strong You contribute ideas on how we can further optimize our sales and marketing processes. /li /ul h2Benefits /h2 ul listrongRewarding compensation: /strong Competitive salary with performance-based incentives tied to growth and sales success. /li listrongCreative freedom: /strong The opportunity to make a decisive contribution to the growth of an up-and-coming tech scale-up. /li listrongFlexible working hours remote options: /strong Work when and where you are most productive. /li listrongInnovative environment: /strong Experience the dynamics of a tech scale-up with a strong existing customer base. Modern tools and technologies support your work. /li listrongYoung, dynamic team: /strong Together we achieve our goals and celebrate our successes. /li /ul pstrongJoin our mission /strong /p pDo you feel like you are the person that would complete our team? Are you ready for a new challenge? Then apply now! /p pWe look forward to hearing from you /p pstrongThe /strong strongXelon /strong strongTeam /strong /pbrpAt strongXelon /strong, we deliver secure, scalable, and automated Swiss cloud infrastructure for the next generation of digital services. Our platform supports businesses in industries such as finance, insurance, public services, and technology — especially where reliability, security, and sovereignty matter most. /p pOur solutions combine technical excellence with security and simplicity in one ecosystem. We are on a mission to become the strong#1 Swiss Cloud Enabler /strong, and we are building a team of people who want to shape the future of cloud infrastructure and software operations together. /p