Business Development Manager – MFG (Infosys)
Responsible for generating and qualifying leads, managing client relationships, developing proposals, negotiating deals, and achieving revenue targets across assigned accounts.
Responsibilities
* Generate leads through meetings, presentations at conferences, partner contacts, and industry news.
* Conduct customer profiling, account planning, and set revenue/margin targets at the service line level.
* Create and edit messaging around Infosys services and solutions; tailor value propositions for key accounts.
* Identify the right internal and external partners, negotiate teaming agreements, MSA terms, and price.
* Collaborate with pre‑sales, partners, and delivery teams to develop winning proposals.
* Negotiate commercial terms, secure LOE/SOW, and ensure accurate project handover to delivery.
* Develop account plans, relationship maps, and monitor progress against the 18‑month plan.
* Track and optimize pipeline, ensuring timely qualification of opportunities.
* Maintain contracts, update MSA status, and ensure compliance with contractual terms.
* Process invoices, resolve billing disputes, and follow up on payment releases.
* Collect client feedback through CSAT/ELF and drive continuous improvement.
* Provide coaching and mentorship to team members; support career planning and performance reviews.
* Partner with marketing to secure industry references, case studies, and joint events.
>Coordinate with legal, finance, and senior leadership on escalation resolution.
Qualifications & Experience
* Engineering graduate (CA/Tier MBA) or Non‑Engineering graduate; PhD optional.
* Minimum 9–11 years of relevant experience in B2B sales or business development, preferably in global markets for IT services.
* Proven track record of opening new accounts and achieving revenue targets.
* Strong knowledge of outsourcing business, cost and revenue drivers, and negotiation skills.
* Excellent written and verbal communication, presentation, and networking abilities.
* Experience managing a portfolio of high‑value accounts and leading cross‑functional teams.
* Competence in contract development and MSA negotiations.
* Financial acumen (IRR, NPV, ROCE) and analytical skills.
Key Skills
* Consultative selling, business case creation, financial analysis.
* Conflict resolution, consensus building, problem solving.
* Negotiation, commercial acumen, political savvy.
* Leadership, mentoring, and team management.
* Networking and stakeholder management.
Performance Metrics
* 18‑month revenue goals and profitability.
* Number of new accounts opened.
* Pipeline quality (qualified vs unqualified).
* Win ratio and MSA close time.
* Contract compliance and CSAT/ELF scores.
* Team engagement (360 feedback, promotion input).
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