Job Description
Primary Function of Position:
The Genesis OR Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services. This role is focused on identifying and implementing best-in-class practices for da Vinci Surgery across areas such as robotic program standardization, operational efficiency, team training, cost management, and block time utilization.
Working in close partnership with hospital leadership and cross-functional teams including Sales, Marketing, Customer Training, Customer Service, and Technical Support. The consultant ensures that each customer is equipped to successfully launch, optimize, and sustain a high-performing robotic surgery program.
Roles and Responsibilities:
Build and Maintain Expert Knowledge
* Develop deep expertise in the use, application, troubleshooting, and proper handling of Intuitive technologies, instruments and accessories.
Territory and Time Management
* Independently manage your assigned territory, balancing customer consulting engagements with administrative responsibilities.
Plan and Execute Consulting Programs
* Design and deliver targeted Genesis OR consulting and educational initiatives to strategically selected customer accounts.
Lead Complex Customer Engagements
* Drive long-term, multi-layered consulting engagements by collaborating with hospital stakeholders and cross-functional Intuitive teams (Sales, Services, Marketing, Customer Training) to provide customized, actionable solutions.
o Utilize DMAIC Lean problem solving approaches to improve existing processes
o Identifying challenges, utilization barriers, and strategic opportunities
o Aligning with hospital key stakeholders on priorities and implementation plans
o Tracking progress and maintaining regular communication based on shared timelines
Deliver High-Impact Consulting Services
* Provide in-person and virtual consulting services focused on key operational areas such as:
o New system integration
o Staff training and onboarding
o Workflow standardization
o Program Management
o Cost containment strategies
o Reprocessing Support
Cross-Team Collaboration and Knowledge Sharing
* Promote strong collaboration among Genesis and cross-functional partners to meet shared implementation goals and customer success milestones.
Data Analysis and Insight Generation
* Analyze customer usage patterns and performance data to tailor consulting engagements and demonstrate value through measurable outcomes.
Collaborate Across Functions
* Work closely with Sales and Marketing to ensure alignment on customer strategy and execution.
* Engage with internal stakeholders to define, measure, and continuously improve the quality and impact of Genesis content and services.
Event and Program Support
* Actively support internal and customer-facing Genesis and Intuitive events, including conferences, congresses, and training sessions (virtual and live).
Support New Product Launches
* Participate in the rollout and adoption of new Intuitive products and solutions, including training and integration planning.
Customer Feedback and Issue Reporting
* Proactively gather and report customer feedback or concerns through appropriate internal channels to ensure rapid resolution and continuous improvement.
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