Technical Support Engineer (a)
Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.
Responsibilities
* Processing technical enquiries and creating solutions in the role of first‑level technical customer support, as well as dealing with customer complaints.
* Work in a global 24/7/365 operation (early and late shifts, as well as weekends and holidays).
* Coordinate technical investigations with Pilatus engineering departments and assist with changes to existing and new technical documentation.
* Identify product improvements and initiate potential modifications, working in projects.
* Willingness to travel to customers and service centers to resolve complex issues or give hands‑on training for new systems if necessary.
Requirements
* Technical background.
* Several years of experience in aircraft maintenance in either Mechanical Systems and Structural Design or Avionics and Electrical Systems, preferably for the PC-12 or PC-24.
* EASA B1/B2 and/or FAA A&P license or equivalent level of training (e.g. military aviation maintenance qualified) is required.
* Knowledge of MS Office Tools, SAP and troubleshooting tools such as Spotlight is an advantage.
* Very good written and verbal skills in English, German is an advantage.
* High level of responsibility and structured approach.
* Good team player and customer‑oriented personality.
We Offer
* A committed, international team and unique projects.
* Flexible working hours and individual pension solutions.
* Support for training and opportunities for personal and professional development.
* Discounted meals in our staff restaurant and various discounts for employees.
* Team events at which we celebrate our successes together.
We Value Diversity
We want to address everyone with our job ad’s and are committed to diversity in our company – we are looking forward to receiving your online application. For impressions: Check Instagram «pilatusaircraft».
Contact:
Beat Jost
Recruiter
+41 41 619 73 77
pilatus-aircraft.com
Additional Information
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service
* Industry: Airlines and Aviation
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