Overview
Next Job Abroad is seeking a highly motivated German Speaking Customer Support Agent to join our dynamic team within the thriving iGaming industry in Malta. This role presents an exceptional opportunity for individuals fluent in German to provide outstanding customer service while residing in a picturesque Mediterranean setting. As a Customer Support Agent, your primary responsibility will be to assist German-speaking clients, ensuring their inquiries and concerns are addressed promptly and effectively.
Responsibilities
Deliver exemplary customer support to German-speaking clients via chat, email, and phone
Efficiently resolve customer inquiries and issues in a professional manner
Provide detailed information regarding our gaming services to enhance customer understanding and satisfaction
Collaborate with team members to maintain high service standards and operational efficiency
Document customer interactions and maintain accurate records in our CRM system
Collect and analyze customer feedback to facilitate service improvements
Participate in ongoing training initiatives to further develop your product knowledge and customer service skills
Requirements
Fluency in German and proficiency in English; knowledge of additional languages is advantageous
Prior experience in customer service or a related field is preferred
Demonstrated strong communication and interpersonal skills with a focus on delivering exceptional customer care
Able to manage multiple tasks and prioritize effectively in a fast-paced environment
Familiarity with customer relationship management (CRM) systems and support tools is beneficial
Willingness to relocate to Malta and adapt to a new culture
A genuine interest in gaming and familiarity with the iGaming industry will be considered an asset
Benefits
Career growth opportunities in a renowned iGaming company
International & diverse work environment
Competitive performance bonuses
Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
Hybrid working setup
Yearly salary €25.000 excluding bonuses
Health care benefits and numerous other discounts
Fully paid training by certified instructors
State of the art premises, providing a great working environment with relaxing break areas
Special events as well as community & social responsibility initiatives
Work for a Great Place to Work-Certified Company
Relocation package (reviewed case by case)
This is more than just a job, it\'s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
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