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Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at [website link].
We are looking for a capable resource to coordinate activities ranging from simple tasks to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
* Desired Experience:
* Computer OS/Peripherals troubleshooting
* Handling Different PC Operating Systems (Windows 7/8 and 10)
* Performing Hardware and Software Installation (understanding deployment tools like SCCM)
* Basic knowledge of SOE and group policies
* Printer support
* Good knowledge of MS Office tools installation & troubleshooting
* Excellent customer service and people skills
* Field experience supporting a variety of technologies and services
* Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
* Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Personal Attributes
* Good knowledge of Infrastructure support
* Strong analytical and problem-solving capabilities
* Well-organized and extremely detail-oriented
* Strong customer service ethic and great communication skills, both oral and written
* Passionate about delivering quality in all tasks
* Ability to work independently and in a team-oriented environment
* A self-starter, motivated to push limits and think outside the box
* Fondness for solutions that are simple, elegant, and effective
* Ability to work with and maintain confidential information
In-depth knowledge of:
* Microsoft Office applications
* PC/Laptop hardware
* PC/Laptop peripherals, including printers
Basic knowledge of:
* Active Directory
* Exchange
* Apple OS
* SCCM
IT Qualifications
At least one of the following:
* PC/Laptop OEM Maintenance Certification
* CompTIA A+ Certification
* Microsoft Certified IT Professional (MCITP) in the desktop area
* Microsoft Office Specialist (MOS) Certification
Experience in a similar role
* 2+ years of relevant experience
* Freshers and IT students with relevant IT backgrounds are welcome
* Willingness to travel 12-18 miles as required
* Freelancers are encouraged to apply
What next?
If you are seeking your next career challenge and wish to apply for this role, please forward your resume to [email address].
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