Responsibilities
1. Management and development of an internal sales team
2. Support and coaching of employees and ensuring smooth order processing
3. Support in project management and coordination of cross-departmental tasks
4. Ensuring data quality, reporting, and analysis (e.g., sales, forecasts, supplier reports)
5. Helping to shape the division's strategy with a focus on customer experience
6. Integrating new systems and interfaces (e.g., Power BI, Salesforce)
7. Driving efficiency, digitalization, and customer experience
Hardskills
8. Completed commercial training, further training in business administration, process management, or customer experience management
9. Several years of experience in customer service, order processing in project business, or customer experience
10. Salesforce experience is an advantage
11. Management experience is an advantage or high motivation to take on a leadership role
12. Very good knowledge of SAP, MS Office, and reporting tools (e.g., Power BI)
13. Experience in process development and interface management
14. Very good written and spoken German and English, other languages are an advantage
Softskills
15. Passion for customer experience and service quality
16. Strong leadership and communication skills
17. Solution-oriented, independent, and structured approach to work
18. Analytical thinking combined with pragmatism in day-to-day business
19. Customer-focused approach with a keen sense of quality and efficiency
20. Enjoyment of teamwork and assertiveness when dealing with complex issues
We offer you
21. An open and collegial corporate culture
22. Freedom for ideas
23. Participation in sports and leisure activities
24. Promotion through further training, especially at our SKAN Academy
25. Intensive and job-oriented induction
26. Short decision-making paths and flat hierarchies
27. Open communication policy
28. 5 weeks holidays and the possibility of further holidays