Junior system support engineer

Junior System Support Engineer

Background

The RDS R&D organization operates globally, with international teams across various sites and countries, and is structured into four networks and four chapter areas. They are currently seeking a passionate, proactive, and eager-to-learn individual to fill the role of Junior System Support Engineer within the R&D Service chapter, located in Rotkreuz (CH).

In this junior role, you will be trained and mentored to become a key technical contributor within a cross‑functional environment. You will support the team in maintaining and troubleshooting Roche Diagnostic Systems throughout their entire lifecycle, from development to post‑launch.

Tasks & Responsibilities

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects
• Install Roche Diagnostics systems (hardware and software) according to installation manuals in the Roche Diagnostics Knowledge (RDK) database
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting, and repair of hardware and software issues
• Manage the deployment and servicing of various systems and their specific configurations
• Ensure comprehensive documentation in accordance with established quality standards
• Provide technical support for global development trials

Must Haves

• An academic degree in technical engineering (e.g., Medical Devices, Electronics/Automation, Mechatronics, Mechanical Engineering) or completed technical vocational training (e.g., mechatronic, electronics mechanic technician)
• 1‑3 years of work experience during vocational training for example as an automotive mechanic, service technician or precision mechanic
• Fluent in English and German
• Strong logical thinking and a talent for troubleshooting technical problems across diagnostic hardware, software, or IT setups
• A proactive, service‑oriented team player with a strong desire to learn, ask questions, and develop hands‑on skills in servicing diagnostic instruments

Nice to Haves

• High willingness to learn and work within a highly regulated industry and in laboratories with biosafety levels S1 and S2 (training will be provided).

What you are offered

• An opportunity to work in one of the most important pharmaceutical companies in the world
• Modern campus with plenty of green spaces and meeting zones
• Central location with highway access and train station nearby
• Varied job profile
• Home office option
• Further training opportunities through temptraining
• Working in a dynamic and motivated team
• Good remuneration

You are welcome to send your complete application documents (German or English) to Ms. Nadine Rutz.

Chemie Pharma Medizintechnik Zug Luzern Vollzeit Fulltime Servicetechniker Automatiker