Einleitung
Founded in Switzerland, Chaberton Professionals is the Management Recruitment division of Chaberton Partners, specializing in the search and selection of middle and senior management profiles. For the past seven years, we have reinforced our Swiss presence with key offices in Lugano, Zurich, Geneva, Lausanne, and Bern, supported by our team of 270 experienced Consultants and Board Members. For one of our clients we are currently recruiting a Head of Customer Service in Neuchatel area
STELLENBESCHREIBUNG
Head of Customer Service
For one of our clients, a Swiss company operating in the field of machine tools manufacturing and working with customers worldwide, we are currently looking for a Head of Customer Service .
The person will lead their global Customer Service operations by ensuring excellence in service delivery, driving customer satisfaction, and managing international teams and processes for hundreds of high-tech machine tools worldwide.
MAIN RESPONSIBILITIES:
As Head of Customer Service, your role will be to ensure operational excellence and long-term customer satisfaction by:
* Supervising the service and support of different machining equipment.
* Managing a fleet of several hundred machine tools installed between Asia, Europe and the United States.
* Coordinating FAT acceptance tests and SAT installations for dozens of new machines each year.
* Organising and optimising the management of spare parts, repairs, support requests, training and technical interventions.
* Developing and supervising a multidisciplinary team of technical and administrative staff.
* Defining and deploying robust and efficient processes: request management, intervention planning, team skills development.
* Liaising between customer needs and internal teams (technical office, operations, sales).
* Establishing and maintaining relationships of trust with customers and subsidiaries internationally to ensure excellent satisfaction.
REQUIREMENTS:
* Master's degree in systems, electrical or mechanical engineering.
* Proven skills in the installation and commissioning of machine tools (commissioning, parameter adjustment, optimisation).
* Strong leadership skills, good listening skills and a strong customer focus.
* Successful experience in project management and management of international and multidisciplinary teams.
* Fluency in French (C2) and English (C2); knowledge of German and other languages is an asset.
* Position based in Switzerland, with a strong international dimension and frequent travel to be expected.
* Willing to travel occasionally worldwide.
WHAT OUR CLIENT OFFERS:
* Flexible working hours.
* 5 weeks of holiday and 2 additional weeks of daily catch-up time.
* Option to work from home one day per week.
* Free parking spaces.
* Discounts with several partners.
AQCQ