Job Description
We are seeking a skilled team member for our agile customer success team who can bridge technology and customer needs. The ideal candidate will have technical knowledge, business acumen, and interpersonal skills to effectively support customers with industrial IoT and positioning solutions.
Mission: Increase u-blox recurring revenue by helping customers achieve their objectives and successfully design-in our Services, with an emphasis on PointPerfect.
Your Responsibilities
* Cultivate strong relationships with customers to understand their requirements and develop tailored solutions.
* Create scripts and sample code for common customer use cases.
* Produce application notes, tutorials, and documentation for u-blox services.
* Regularly meet with product owners and development teams to advocate for customer needs.
* Collaborate with the Sales and Growth teams to ensure a seamless customer journey.
* Continuously hone your skills and assist in improving products and delivery.
* Conduct technical pre-sales activities, including presentations and demonstrations.
Required Skills and Experience
* Educated in Engineering or applied sciences.
* Knowledge and experience in embedded software development.
* Programming experience with Python scripting.
* Understanding of IoT protocols, particularly MQTT, and experience in specific IoT/Embedded/M2M industries.
* Knowledge of GNSS and high-precision positioning.
* Proven experience in technical pre-sales, consulting, or solution engineering roles.
* Able to work well in an agile, global, and diverse cultural environment.
* Interest in evolving technologies and developing new skills quickly.
* Will to travel (25%).
Why Join Us?
* Multicultural and international company with over 60 different nationalities.
* Project-based activities with colleagues across the globe.
* Start-up mindset while scaling up processes and efficiencies.
* Hybrid work schedule.
* Comprehensive benefits package, including health insurance and retirement plans.