Job Description
As Assistant Front Desk Manager, you will support the Front Office Manager in the operational and organisational management of the front office. You will take responsibility for day-to-day operations, make informed decisions and work with the team to ensure consistent implementation of Swissôtel and Accor standards. This role is aimed at front office professionals who take on operational responsibility, make decisions and act confidently even in challenging situations.
Active management of operational business, including guest services, upselling and professional complaint and feedback management
Joint responsibility for the management, training and performance development of the front office team
Ensuring a structured flow of information within the team and to relevant interfaces
Joint responsibility for administrative and finance-related processes (cash management, accounting, credit policy)
Regular quality controls and assignments as manager on duty
Qualifications
Several years of professional experience in front office, ideally within the Accor Group, as well as previous management experience
Excellent knowledge of hotel IT systems (PMS Opera Cloud)
Solid understanding of front office processes, key figures, quality standards and revenue management
Very good knowledge of German and English, other languages an advantage
Resilient, structured and responsible
Hands‑on mentality with an eye for detail and operational quality
Committed in your approach to guests, team and interfaces
Additional Information
A responsible position with a clear operational leadership role
Close cooperation with the front office manager and hotel management
A lively, professional environment with short decision‑making processes
Modern employment conditions and attractive social benefitsi>
Discounted staff meals and fringe benefits in‑house
Development and career opportunities within our company and the Accor Group
Assistant Front Office Manager wmd • Bern, Canton of Bern, Switzerland
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