Overview
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more.
About the Role
As a luxury brand evaluator, you will discreetly assess customer experiences and provide feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
Responsibilities
1. Choose your assignments — align missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online — engage with sales associates in stores or online from home.
3. Observe carefully — check ambiance, service quality, and overall customer experience.
4. Provide honest feedback — share observations through questionnaires on our platform.
Perks of the Role
* Collaborate with iconic brands across industries.
* Flexible assignments tailored to your interests.
* Compensation for your time and input, with potential reimbursement on purchases.
* A user-friendly platform for managing missions and feedback.
Our Luxury Partners
Fashion & Couture
* Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana
Jewelry & Watches
* Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora
Beauty & Skincare
* Guerlain, Sephora, L’Oréal, Givenchy
Automotive
* Bentley, Jaguar, Genesis, Maserati, Vespa
What you will be doing
1. Visit luxury stores or evaluate online — engage with sales associates in stores or online from home.
2. Observe carefully — check ambiance, service quality, and overall customer experience.
3. Provide honest feedback — share observations through questionnaires.
Compensation
* Non-Purchase Evaluations: Earn a fee based on mission complexity.
* Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
* Must be 18 years or older (21 years or older in the United States).
* Current customer of premium and luxury brands.
* Not currently under contract with any retail brands, to ensure impartiality.
* Punctual, organized, detail-oriented, and reliable.
* Observant and passionate about customer experience.
* No prior experience is required; we value honest feedback from genuine customers.
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