Job Title: Event Solutions Support Analyst
We are a global engagement marketing agency that creates human‑centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not‑for‑profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
Job Description
Event Solutions Support Analyst
In this role, you’ll have an opportunity to manage, develop and maintain our Event business tools as well as conducting 1st and 2nd level support for all MCI offices over the world. You are the link between the operational and development team, solving issues in a timely manner, offering the best solutions for clients, operational teams and other advanced users. At the same time, you’ll join a highly collaborative team, where you’ll be mentored by Senior Support and Implementation Consultants, in order to grow your skills.
If you enjoy diversity and challenges in a fast‑moving environment that requires both technical capability and business understanding, this may be the opportunity you’ve been seeking.
Your mission
Software platform customization
* Build event management solutions for corporate projects using Cvent, Angage, and Swoogo as event management tools. Build larger congress management platform with B-com and Inwink platforms.
* Coordinate and implement building and testing phases with clients before launching.
* Layout customization on events registration websites and mobile apps platforms.
* Deal with a varied set of projects within an international environment.
Software user Support
* Support all users of the platforms before, during, and after their event.
* Provide online and/or onsite support for events throughout their duration.
* Identify and document user and system issues.
* Log and follow up all reported bugs and customer feedback.
* Find workarounds when bugs cannot be solved right away.
* Contribute to and maintain a knowledge base of previous support issues.
* Conduct on‑call user support within our ticketing platform to all other MCI offices.
Software user Training
* Create/update of documentation, user’s manual, communication and reports.
* Create training documentation.
* Train users on applications and help them resolve application issues.
Your profile
* Fluency in both French and English (written & spoken).
* Competencies in Event Management and Tourism.
* Previous experience with Event/Tourism technology solutions.
* Some experience within relevant industry experience would be a plus in order to understand the way event management software has been built up.
* Strong computer skills Office and specific industry software such as event management solutions (Cvent, Angage, Swoogo, Inwink, B-com), hotel management, GDS (Global distribution systems), OTA (Online Travel Agents) etc.
* Good analytical skills are essential.
* Knowledge in HTML, CSS and JavaScript is considered as a plus.
* Service‑oriented & attention to details is a must.
* Autonomous, enjoy teamwork, have a natural feeling for communication, able to integrate into a young and dynamic group and willing to add a contribution.
* Manage the stress involved in running several projects simultaneously.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
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