Cloud Managed Services Engineer on VersaOne Platform (all genders)
YOUR ROLE - THAT WAITS FOR YOU
Provide end‑to‑end management and technical support for complex networking problems reported by customers on the Versa hosted platform.
* Help customers solve reported product and network problems of varied complexity
* Replicate customer issues in a lab environment
* Work with engineering team to replicate issues and test possible fixes
* Work on problems across all Versa Networks solutions
* Manage incident/ticket lifecycle
* Set up infrastructure
* Create knowledge articles
* Write bash/python scripts
YOUR SKILLS - WHAT YOU BRING WITH YOU
* Solid knowledge of the VersaOne Platform (SASE, Security Service Edge, Advanced Security and Secure Network)
* Minimum two years of project implementation experience on the VersaOne Platform suite
* Expert level routing: OSPF & BGP, MPLS, L3 VPN
* TCP/IP protocol suite, SFW, NGFW
* Good understanding of IPSec VPN/SSL‑VPN/NAT/GRE
* Hands‑on experience with anti‑virus software, intrusion detection, firewalls and content filtering
* Understanding of security logs, vulnerabilities, CVEs, threat maps
* Experience handling perimeter security, endpoint security, web and email security
* Working knowledge of Linux/Unix environment
* Knowledge of virtualization, SaaS, IaaS and related technologies
* DevOps skills incl. alerts monitoring and issue remediation
* Strong diagnostic skills for complex server or network issues
* Flexibility to work 24x7 rotational shifts
* Debugging hardware & software system‑level problems in multi‑vendor, multi‑protocol environments
* Experience in threat analysis and security incident handling
* Log source onboarding of on‑premise/Cloud
* Prior TAC experience is a plus
MUST HAVE SKILLS
* BS (MS preferred) in IT, Computer Science or equivalent
* Advanced routing/switching skills (CCNP/CCIE or equivalent experience)
* Versa certification (SD‑WAN Associate / SD‑WAN Specialist)
* Fluent in English
Work location: 3011 Bern (BE)
Workload: 100%
Employment start: Immediately
Employment duration: Permanent
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