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DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner‑led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.
Job Purpose
We’re looking for an Account Manager to join our team – the force behind data‑driven, creative campaigns for clients like eBay, Douglas, Aldi, and Brother. We blend strategy, storytelling, and performance marketing to help brands stand out and scale fast. If you’re passionate about managing complex clients and want to be part of an ambitious, digitally native agency – this one’s for you.
As an Account Manager, you will build strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will manage client briefs, plan, assign, and review creative, and manage overall agency workload in partnership with the rest of the team. You will work closely with AI, Paid Media Experts, Data, SEO, Creatives, and other parts of the agency to ensure successful campaign deliveries.
What You’ll Do
* Manage, draft, and review client briefs
* Ensure client deadlines are met across multiple campaigns and liaise with the Account Director on team capacity
* Liaise with clients, clarifying questions, managing expectations, and proactively communicating status, updates or agency recommendations
* Clearly and effectively distill and transfer client feedback to designers, copywriters
* Prioritise workloads for the team, and escalating when needed
* Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs and becoming a trusted adviser
* Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
* Ensure success criteria are met and projects are delivered to time and to budget
* Work with the team to determine and test creatives across client‑owned channels
What You Bring
* Experience delivering a broad range of digital multi‑channel marketing communications
* Client development with a strong focus on building trust‑based partnerships for long‑term success and collaboration
* Digital strategy development, including performance‑driven and branding campaigns
* Extremely organised, with the ability to manage multiple projects simultaneously
* Ambitious with the ability to think strategically, contributing something new to the agency
* Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
* Highly motivated to learn, grow and improve
* Personable, approachable demeanor and motivating team player
* Moderate understanding of production and interactive processes
* Excellent oral and written communication skills
* Professional working proficiency in German with excellent English skills, capable of working with clients in German
We Offer
* Flexible, hybrid working policy
* 25 days holiday with the opportunity to take unpaid leave
* Flexible health budget and Wellness & personal day
* Learning & development budget
* Referral bonus program
* Occasional breakfast & lunch at the office, Smoothie Tuesday
* Work from our spacious, barrier‑free location in Zurich or a fully equipped office in Bern
* Social events and opportunities to connect with colleagues through organised activities and celebrations
* A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
* Awesome clients of all sizes and industries – celebrate successes together
* The opportunity to develop your skills further with training, development and certifications
* Global annual DEPT® Cares Month: employees donate skills to support local charities
Why DEPT
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, grow, and make things that matter. At DEPT®, you will find freedom to explore, space to collaborate, and trust to make a real impact for our clients, for each other, and for the world we are helping to build.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
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