As a key leader in our organization, you will be responsible for overseeing the successful execution of onboard revenues services. This involves ensuring seamless delivery and exceptional guest satisfaction across our fleet.
Key Responsibilities
* Oversight of retail, spa, and digital services.
* Execution of commercial strategies to meet or exceed guest expectations.
* Leadership of initiatives to enhance service quality, streamline operations, and optimize resource utilization.
* Monitoring of guest satisfaction metrics and implementation of continuous improvement initiatives.
Requirements
* 10+ years of experience in hospitality operations or a related field.
* Proven ability to lead large teams in a fast-paced environment.
* Expertise in service delivery, logistics, and operational planning.
Fostering a Diverse and Inclusive Environment
We value diversity, inclusivity, and sustainability. We foster an environment where every individual feels valued, respected, and empowered to be their authentic selves.