Order Fulfillment / VMI Specialist
At Nestlé Suisse S.A. We believe that the future of work is all about Human Relations, and that's why we place our employees at the heart of everything we do. We offer an environment where we embrace winning the hearts and minds of people, demonstrate resilience, and equip our employees to drive their personal health and well-being. But that's not all - we also offer the opportunity to dare, to provide inspiration, innovate, and instil a willingness to be ambitious, take risks, and embrace change.
Don’t miss the opportunity to join us and be part of an agile, dynamic, and caring workplace where you can make a difference.
Position Summary
As a
Order Fulfilment / VMI Specialist
you will be part of the Customer Facing Supply Chain team and serve as the key contact for our VMI (Vendor Managed Inventory) customers. You will manage stock allocation and replenishment to proactively meet demand and ensure flawless execution of order fulfilment processes.
You will play a pivotal role in maximising service levels and maintaining a competitive edge by analysing sales and inventory data, identifying risks such as out-of-stock situations, and driving continuous improvement initiatives.
A Day in the Life of a Order Fulfilment / VMI Specialist
* Generate optimized replenishment orders using sales history and stock availability and proactively manage out-of-stock risks and define stock allocation rules
* Leverage data integrity reports to manage the replenishment process end-to-end
* Maintain effective management of VMI technical solutions and data alignment
* Drive customer satisfaction by delivering high-quality service consistently
* Address and resolve customer complaints in a timely and professional manner, ensuring issues are followed through and learnings are integrated into process improvements
* Analyze customer behaviour trends to improve replenishment accuracy
* Identify risks and opportunities in replenishment for continuous improvement
* Collaborate with cross-functional teams to enhance distribution cost efficiency
What will make you successful
* College or university degree required
* Experience in Supply Chain end-to-end processes and customer service practices
* Background with emphasis on customer relations
* Ability to handle multiple tasks and communicate effectively
* Capable of working independently and as part of a team
* Pragmatic mindset with strong numerical skills
* Analytical and problem solving approach, with curiosity
* Ability to speak and write in German in a professional setting; knowledge of English and French is an asset
At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
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