Position Responsibilities:
1. Assist in the development, review, and maintenance of BCP/COR documentation, ensuring accuracy, consistency, and alignment with compliance frameworks.
2. Support the mapping of continuity plans/ resiliency programs to business functions, regulatory themes, and risk categories.
3. Coordinate and document business impact analyses (BIAs) and risk assessments across departments.
4. Facilitate periodic testing and simulation exercises, track results and follow-up actions.
5. Maintain centralized repositories for BCP documents, ensuring secure access for authorized users.
6. Monitor regulatory updates and industry best practices to support plan enhancements.
7. Provides monitoring on the renewal of the service level agreements with the stakeholders
8. Collaborate with business units to gather continuity requirements and ensure plan ownership.
9. Prepare reports and dashboards for internal stakeholders and audit readiness.
10. Support awareness and training initiatives to promote continuity culture across the organization.
11. Build strong cross-functional relationships to support effective documentation
12. Other related tasks that may be assigned
Required Qualifications:
13. With at least 3+ years of experience in compliance, risk management, or audit within financial services
14. Proven strong understanding of control environments, regulatory frameworks and documentation standards
15. Knowledgeable with business continuity or resiliency software platforms
16. Exposure to audit or regulatory compliance
17. Excellent communication, stakeholder engagement, and analytical skills.
18. Intermediate proficiency in Microsoft Office Suite
19. Bachelor’s degree, preferably related to Banking, Finance, Insurance, Accounting or related course Certifications related to BCP or service recovery strategies is a plus.
Preferred Qualifications:
20. Excellent organizational skills
21. Excellent written and verbal communication skills in negotiating, influencing, and relationship building skills.
22. Knowledgeable with business continuity tools or software
23. Ability to solve problems and excellent execution of the action plans
24. Strong ethical compass and discipline
25. Ability to work independently and collaboratively with all levels of management in the organization.
26. Ability to facilitate decision making across groups in the company.
27. Ability to set priorities, managing overlapping timelines and competing demands
28. Comprehensive knowledge of the financial services industry and regulatory environment with an advanced understanding of the Company’s business
29. Ability to represent business internally within the company and externally outside of the company (e.g. regulators, industry peers)
30. We’ll empower you to learn and grow the career you want.
31. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
32. As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Hybrid