We are looking for an experienced End User Services (EUS) Specialist to join our CIS Practice who provide high-quality, hands‑on IT support to our customers onsite in Zurich. You’ll manage the full lifecycle of devices, support day‑to‑day IT needs, troubleshoot issues, and help drive service improvements across the business.
3 Month Fixed‑Term Contract
May require shift rotations or occasional on‑call support based on business needs.
The Role
* Provide Level 1 and 2 support for desktops, laptops, mobile devices, and peripherals.
* Manage hardware lifecycle activities (Install, Move, Add, Change, Dispose).
* Deliver walk‑in IT support at our Tech Bar and handle VIP support requests.
* Troubleshoot software issues across Microsoft 365, Windows 10/11, and remote access tools (VPN).
* Support incident and service request management through ServiceNow (or similar).
* Set up new hires and offboard departing employees (IT onboarding/offboarding tasks).
* Support meeting room technology (Zoom, Microsoft Teams, Cisco Webex).
* Maintain accurate asset records and compliance with hardware/software standards.
* Help with critical incident resolution (P1/P0) and contribute to problem‑solving processes.
* Promote IT best practices and digital adoption across the business.
* Update knowledge bases and standard operating procedures.
What You’ll Bring
* Minimum of 3–5 years’ experience in IT Support, Desktop Support, or Helpdesk roles.
* Hands‑on skills with Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM.
* Familiarity with ITSM tools like ServiceNow, Remedy, or similar.
* Good understanding of ITIL practices (Incident, Problem, Change Management).
* Strong troubleshooting, communication, and customer service skills.
* Basic understanding of networking, infrastructure, and security principles.
* Ability to provide IT Support in both French and English
Preferred Certifications
* ITIL Foundation
* Microsoft Certified: Modern Desktop Administrator Associate
* CompTIA A+ / Network+
* Automation/scripting knowledge (PowerShell, Python) is a plus!
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