PD-ploy is an strongIT /strongand Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. /ppWe pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the strongIT /strongcommunity, we optimize our customer‘s strongIT /strongproductivity and contribute to the organization’s success and value. /ppWe are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where strongIT /strongcounts, join us! /ph3 /h3h3Responsibilites: /h3ulli Provide End User Device (EUD) support (laptops, desktops, mobile devices, peripherals) /lili Operate IT service kiosk for walk-in user support /lili Deliver “smart hands” support for global IT teams: /liulli Patch network cables /lili Physical checks in server rooms / office IT spaces /lili Basic troubleshooting under remote guidance /li /ulli Handle: /liulli Incident management (1st line / 2nd line basic) /lili Service requests /lili Hardware replacement and setup /li /ulli Coordinate device lifecycle: /liulli IMACD (Install, Move, Add, Change, Dispose) /li /ulli Ensure adherence to GxP / regulated environment procedures /lili Work in rotation with internal staff (not dedicated single assignment) /li /ul pstrongRequirements /strong /pulliIT support / Service Desk / Field Support experience /liliWindows OS, O365, basic networking /liliHardware troubleshooting /liliTicketing tools (ServiceNow or similar) /liliStrong user-facing communication /liliFlexible and team oriented person /liliExperienced working in multinational teams /liliFluency in English and French (spoken and written) /liliCandidates have to declare Criminal record extract not older than three months /li /ulpstrongBenefits /strong /pul liBroad range of activities, tasks, and projects /li liVouchers (B-day voucher, wedding, and new born surprise) /li liFishing for Friends program – our referral program /li liRefreshments in the D-ploy office /li liFurther development and professional advancement /li liFriendly and international working environment /li liCompany-sponsored events /li liCompetitive salary and various benefits /li /ul pIs strongIT /strongin your DNA? /p