System Process Specialist
m/f/d,
For our client, the leading company in the Pharmaceutical industry, we are currently looking for a System Process Specialist
Tasks & Responsibilities:
* Provide technical support and act as a first level support function to coordinate system, interface or transmission between SAP systems and SAP or non-SAP systems related issues in day-to-day distribution and logistics operations. Example: IDoc Monitoring,
TIBCO Middleware Monitoring incl. management & resolution.
* Provide training to the end users on how to handle the system issues or how to find the information or new system functionality
* Participate in global projects (S/4 HANA) that aim to harmonize the overall supply chain processes and simplify the system landscape (define, design, build, test, deploy, related activities). Support CSV activities.
* Provide support and advanced knowledge for the clinical distribution related processes
* Apply / implement best practices, standardization and optimization of distribution processes across PTDS, with a focus on lead time, ensuring supply chain and inventory optimization for a scope of 500+ clinical studies and CHF 900 Mio in inventory.
* Supports the system & process chapter strategy in line with the overall distribution strategy, responsible for system and process strategy execution.
* Responsible for daily operational business continuity.
* Identify and drive root cause analysis, process and performance improvements.
* Acts as the main contact for IT partners and teams (e.g. second level support functions)
and follow-up on corrective or preventive actions.
* Acts as a role model with an exemplary mindset of continuous improvement and global thinking.
* Accountable for innovation and RPA (robotic process automation) in the chapter
* Responsible for managing advanced analytics and reporting capabilities (SAC - SAP Analytics Cloud)
* Fosters a learning and collaboration culture within and across the chapters
* Acts as a coach and consultant for the distribution organization to support effective issue resolution and cascading of information to stakeholders, manages escalations
Must Haves:
* Degree (BA, MS, MBA) in a technical, business or supply chain field or associated relevant experience
* 5-7+ years operational experience in (Clinical) Supply Chain / Distribution / Planning
* Strong understanding of E2E supply chain management and systems, with a key focus on
warehouse, transportation management and logistics (SAP ECC 6.0, preferred SAP S/4, SAP TM, SAP EWM);
* Excellent knowledge of clinical supply chain distribution processes, industry best practices, and applicable tools
and systems to enable operational excellence.
* Excellent English verbal/written communication and presentation skills, including ability to simplify what is complex and focus the audience on key messages and experience in communicating with senior leadership representatives.
* Experience with SAP ECC 6.0, preferred SAP S/4, SAP TM, SAP EWM; S/4 including business interface monitoring or experience in SAP projects.
Nice to Have:
* Experience in agile organizational models and leadership styles
* LEAN and OE experience
* APICS and/or SCOR certification, or associated relevant experience
* Operational Excellence/Six Sigma/Lean training is a plus
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