Social network you want to login/join with:
JAPAN - Japanese Speaking Beverage Manager, Basel
Client:
Viking
Location:
Basel
Job Category:
Other
Job Reference:
dbfd400994db
Job Views:
2
Posted:
17.04.2025
Expiry Date:
01.06.2025
Job Description:
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
A VIKING LEADERSHIP ROLE
As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, takes ownership for your areas of responsibility, and believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.
PURPOSE OF POSITION
* The Beverage Manager ensures the efficient operations of all bar lounges, bars, restaurants, special events and all Guest areas, where beverage service activities take place.
* You are required to be hands on during peak service periods by ensuring that beverage operations, sanitation, environmental & maintenance procedures are in line with the company’s policies and procedures.
* You are responsible for creating a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.
YOUR RESPONSIBILITIES
* Liaise with the Restaurant Manager to compile & supervise beverage sales made by the Restaurant Team; continuously monitor all reports related to sales, revenue, cost and inventory.
* Maintain & control the ship’s Beverage Stock Holding and work closely with the Inventory Manager for future orders; oversee the opening & closing of all Beverage outlets.
* Assist the Hotel General Manager in the organization and execution of Bar/Lounge related ship functions and special events.
* Organize, manage and motivate the Beverage Department, with particular focus on sales, promoting Viking’s Destination Beverage Package.
* Minimize equipment loss/damage, and maintain cleanliness standards in relevant areas.
* Participate in loadings and waste management; assign crew for dis-/embarkation and luggage duty.
* Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention.
* Regularly inspect that the mise-en-place for all areas are prepared 15 minutes prior to service.
* Provide the highest level of comfort and service to Guests, managing service according to Guest flow and activities.
* Provide competent leadership to all direct reports, including conducting performance reviews.
* Ensure you always wear the appropriate Personal Protective Equipment (PPE) as required for your duties.
* Uphold impeccable grooming standards within your team.
* Ensure that company property is appropriately secured and protected.
* Ensure that all Human Resources related issues are handled properly and fairly.
* Demonstrates outstanding flexibility: able to work at different times of the day, under pressure.
* Become knowledgeable about itinerary-related ports of call and shipboard activities.
* Positively contribute to achieving Bar KPI goals for the Bar Department.
This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.
YOUR PROFILE
* A required minimum of 3 years’ experience as a Beverage Manager or similar position, within a premium brand hospitality and/or bar environment.
* Fluent in Japanese and English - must have excellent communication skills.
* Must have experience in leading multi-cultural teams and be flexible, stress resistant, and a committed team player.
* Strong administration skills are required and must be proficient with PC based databases, spreadsheets, and word processing systems.
* Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required.
GUIDELINES AND REGULATIONS
* Implement Standard Operating Procedures & STAR Service Standards within the department.
* Ensure appropriate appearance and clothing according to the updated Grooming Standards.
* The company reserves the right to change/extend this job description if necessary.
Position: Beverage Manager
Supervisor: Hotel General Manager, Associate General Manager
Line manager: Associate General Manager
APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Exemptions to this may be considered on a case-by-case basis where appropriate. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company.
DISCLAIMER
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.
#J-18808-Ljbffr