Overview
Do you want to build a world of amazing abundance? This is our mission by Tesla.
What to Expect
As a Delivery Advisor you will guide customers through the delivery process, ensuring a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will add your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.
Responsibilities
Take over the customer once the order has been placed and guide them through the delivery process.
Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process.
Create an ownership solution for customers who have made their purchase without previous interaction with Tesla.
Support customers with financing, trade‑ins, and registration, ensuring a smooth and timely delivery process.
Communicate regularly with customers, setting expectations and providing updates on delivery timelines.
Address any questions or concerns that customers may have and provide solutions to any problems that arise.
Ensure that all required documentation is completed accurately and on time.
Adhere closely to all processes to ensure speedy revenue recognition and cash collection.
Coordinate with other Tesla team members, including the Delivery Experience team and the Service team, to provide a seamless customer experience.
Ensure that all customers are satisfied with their delivery experience and that any issues are resolved to their satisfaction.
Conduct vehicle handovers and meet or exceed delivery targets and performance metrics.
General Duties
Operate with a flexible mindset to support sales and delivery needs across the team.
Ensure that customer details and all actions are accurately tracked and updated in internal systems.
Execute on and share best practices with and across your Tesla location.
Educate customers on the full Tesla ecosystem and all available solutions.
Execute on sales administrative duties in close collaboration with relevant stakeholders.
Manage any additional duties to support wider business requirements.
Qualifications
Strong operations skills and the ability to manage multiple tasks and priorities in a fast‑paced environment.
Good problem‑solving skills, with the ability to anticipate and address potential issues before they arise.
Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues.
Ability to explain complex topics to customers in simple terms in English and French; German is a plus.
Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time.
Ability to work independently and as part of a team.
Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience.
At Tesla, we believe that the delivery experience is an essential part of the customer journey, and that every customer deserves a frictionless and exceptional experience when taking delivery of their Tesla vehicle. As a Delivery Advisor, you will play a critical role in ensuring that customers are fully satisfied with their purchase. If you are passionate about operations, problem‑solving, and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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