Ph3Main Tasks /h3 ul liDefine and continuously develop a global service quality and performance governance framework for Finance Operations and SSCs /li liDesign, implement and own a global KPI and SLA framework (e.g. productivity, quality, timeliness, backlog, SLA adherence) /li liEstablish standardised global performance dashboards and reports for Finance Operations and SSC locations /li liEnsure end-to-end performance transparency and enable fact-based performance reviews and decision‑making /li liIdentify improvement and efficiency potentials based on KPIs and benchmarks and track implementation of measures /li liSteer and monitor Finance Operations and SSC‑related projects and initiatives (e.g. transformations, roll‑ins, scope extensions) /li liSupport the development and tracking of business cases for SSC roll‑ins, efficiency and productivity programmes /li liAct as a key sparring partner for Global Process Owners (P2P, O2C, R2R) and Finance Operations leadership /li /ul h3Education and Qualification /h3 ul liSeveral years of experience in Finance Operations, Shared Services, Performance Management, Operational Excellence or similar roles /li liStrong understanding of end‑to‑end Finance processes (P2P, O2C, R2R) /li liProven experience with KPI frameworks, performance steering, SLAs and service quality management /li liExperience in business case calculation and benefits tracking for transformation and efficiency initiatives /li liExperience in steering or coordinating projects and initiatives in a complex, international environment /li liStrong analytical, structuring and problem‑solving skills /li liStrong influencing skills within an international matrix organization /li liExcellent communication, facilitation and change‑management skills /li liFluent English, German is an advantage /li liExperience with performance dashboards, reporting tools and/or process mining and exposure to automation and digitalisation initiatives in Finance Operations are a strong plus /li /ul h3Benefits /h3 pLearn everything about our benefits in Switzerland and Germany. /p h3Application Contact /h3 pDo you share our values and feel comfortable in a collegial and down‑to‑earth environment in which you can demonstrate your skills and contribute ideas? If so, we look forward to receiving your application! /p pContactbr/Susanne Judbr/HR Business Partnerbr/ /p /p #J-18808-Ljbffr