Start date: July 6
End date: -month contract
Workload: %
Workmodel: Contracting
Location: Rotkreuz
Your Responsibilities:
Own the Global Customer Experience Pulse Program:
1. Manage the ongoing delivery, optimization, and continuous improvement of our standardized global CX Relationship Research survey and Global Benchmarking Study, ensuring consistency and relevance across markets and affiliates
Embed Customer Insights into Daily Operations:
2. Drive the dissemination and adoption of customer insights across the organization through multiple channels (email, Salesforce, dashboards, etc.), with particular focus on customer-facing teams and sales organizations
Enable Data-Driven Action:
3. Develop and refine frameworks that translate customer insights into operational and strategic actions, ensuring insights reach and are actioned by local affiliates, regional and global leadership
Support Sales & Account Excellence:
4. Position customer research as a critical enabler for understanding key accounts, supporting sales strategy, and strengthening customer relationships; serve as a trusted partner to the sales organization
Build Strategic Partnerships:
5. Collaborate with senior stakeholders (General Managers, Heads of Sales, Heads of Marketing, Regional and Global Leaders) to embed customer insights into strategic planning and decision-making at all levels
Deliver Tailored Strategic Insights:
6. Produce high-impact strategic appraisals and assessments customized to stakeholder needs, including deep dives into relationship health, competitive positioning, and performance drivers.
Champion Data-Driven Culture:
7. Model and advocate for insights-led decision-making across the organization, inspiring teams to use customer data strategically
Your Profil:
8. Master;s degree in Marketing, Business, Statistics, Data Science, or related field (or equivalent professional experience)
9. Minimum 3 years of professional experience in a global, matrix environment
10. Demonstrated experience managing and delivering customer or market research programs or similar insight-driven initiatives
11. Fluency in English is required
12. Excellent verbal and written communication skills with the ability to translate complex data into compelling narratives for diverse audiences
13. Proven ability to lead and influence cross-functional and matrixed teams toward strategic outcomes
14. Strong track record of converting data into actionable insights and strategic recommendations
15. Proficiency in statistical analysis, particularly survey design and measurement
16. Comfort navigating ambiguity and managing complex stakeholder dynamics
17. Ability to engage confidently with senior stakeholders to drive alignment and results
18. Comprehensive understanding of sales processes and how customer feedback strengthens relationships
Nice to have:
19. Experience in the diagnostics, healthcare, or B2B sectors
20. Familiarity with design thinking and agile methodologies
21. Understanding of software development lifecycle (user needs, design, development, rollout)
22. Experience managing global programs across multiple regions or affiliates
23. Familiarity with CRM systems (e.g., Salesforce) and insights dashboarding tools