RRG Suisse SA is a Swiss company, a subsidiary of the Renault Group, active in the automotive distribution sector for the Renault, Nissan, Alpine and Dacia brands. We have more than 330 employees and are present in 4 cantons (Geneva, Vaud, Zurich and Fribourg), with 11 subsidiaries.
To strengthen the after-sales team of our Marly (Fribourg) subsidiary, we are currently looking for a
Automotive After-Sales Service Advisor
Your mission:
You will be responsible for all tasks related to the follow-up of after-sales service customers.
DETAILED MISSION:
1. Commerce
* Register and schedule appointments and, if necessary, reserve a replacement vehicle for the customer
* Welcome the customer, record their requests and forward their needs to the Workshop Manager
* For replacement vehicles, draw up a contract, carry out the vehicle inspection with the customer (at departure and return) and invoice the rental
* Promote peripheral services and monitor commercial actions
* Submit customer commercial coverage requests to the manufacturer
* Ensure strict compliance with the customer commitment on the announced price
* Issue the invoice
* Explain the work carried out when returning the vehicle
* Ensure warranty follow-up
2. Management – organisation
* Enforce and monitor the implementation of procedures by the mechanics
* Monitor the results of your activity (turnover, productivity, quality) and follow up on corrective actions
* Ensure proper supply of parts
* Ensure quality control of interventions before customer return
* Follow up on ongoing repair orders
* Monitor the maintenance and cleanliness of the replacement vehicle fleet
Your profile
* Successful experience of 2 years in an After-Sales Service Advisor position in a car garage
* Excellent command of French, both spoken and written (German is an asset)
* Strong commercial skills and a developed sense of customer satisfaction, dynamism, motivation, interpersonal ease, integrity, loyalty and punctuality
* Ability to manage stress, comfortable with IT tools as well as administrative tasks
* Passion for the automotive sector
Workplace: Marly
Desired start date: Immediately or to be agreed
Are you motivated to join our team?
We look forward to receiving your complete application (CV, brief motivation letter, work certificates, diplomas obtained), only online, via jobup.
jid038a32caen jit0624aen jpiy26aen