Product Owner for Customer Relationship Research & Measurement
m/f/d, Zug
In this strategic role, you will own the delivery and evolution of our clients globally standardized customer relationship research and benchmarking study. You will translate customer insights into actionable strategies that drive relationship health, enable data-driven decision-making across the organization, and empower our sales and customer-facing teams to deepen customer partnerships. This is a fantastic opportunity to make an immediate impact on a mature, globally-scaled program while supporting a highly collaborative, cross-functional team environment. Start date: July 2026
End date: 15-month contract
Workload : 100%
Workmodel : Contracting
Location : Rotkreuz
Your Responsibilities:
Own the Global Customer Experience Pulse Program:
* Manage the ongoing delivery, optimization, and continuous improvement of our standardized global CX Relationship Research survey and Global Benchmarking Study, ensuring consistency and relevance across markets and affiliates
Embed Customer Insights into Daily Operations:
* Drive the dissemination and adoption of customer insights across the organization through multiple channels (email, Salesforce, dashboards, etc.), with particular focus on customer-facing teams and sales organizations
Enable Data-Driven Action:
* Develop and refine frameworks that translate customer insights into operational and strategic actions, ensuring insights reach and are actioned by local affiliates, regional and global leadership
Support Sales & Account Excellence:
* Position customer research as a critical enabler for understanding key accounts, supporting sales strategy, and strengthening customer relationships; serve as a trusted partner to the sales organization
Build Strategic Partnerships:
* Collaborate with senior stakeholders (General Managers, Heads of Sales, Heads of Marketing, Regional and Global Leaders) to embed customer insights into strategic planning and decision-making at all levels
Deliver Tailored Strategic Insights:
* Produce high-impact strategic appraisals and assessments customized to stakeholder needs, including deep dives into relationship health, competitive positioning, and performance drivers.
Champion Data-Driven Culture:
* Model and advocate for insights-led decision-making across the organization, inspiring teams to use customer data strategically
Your Profil:
* Master;s degree in Marketing, Business, Statistics, Data Science, or related field (or equivalent professional experience)
* Minimum 3 years of professional experience in a global, matrix environment
* Demonstrated experience managing and delivering customer or market research programs or similar insight-driven initiatives
* Fluency in English is required
* Excellent verbal and written communication skills with the ability to translate complex data into compelling narratives for diverse audiences
* Proven ability to lead and influence cross-functional and matrixed teams toward strategic outcomes
* Strong track record of converting data into actionable insights and strategic recommendations
* Proficiency in statistical analysis, particularly survey design and measurement
* Comfort navigating ambiguity and managing complex stakeholder dynamics
* Ability to engage confidently with senior stakeholders to drive alignment and results
* Comprehensive understanding of sales processes and how customer feedback strengthens relationships
Nice to have:
* Experience in the diagnostics, healthcare, or B2B sectors
* Familiarity with design thinking and agile methodologies
* Understanding of software development lifecycle (user needs, design, development, rollout)
* Experience managing global programs across multiple regions or affiliates
* Familiarity with CRM systems (e.g., Salesforce) and insights dashboarding tools
Sounds like a great job?
Then we look forward to receiving your complete application documents through our online application form.
When applying by email, the sender agrees that his or her data will be used in accordance with our data privacy policy.
Find more vacancies at: coopers.ch Job Profil (1X6I0O)
* Administration - Various
* Zug
* Contracting
* Vollzeit
* July 2026 - 15-month contract
* market research programs, Stakeholder communication, Customer Relationship, Salesforce
Job Benefits
* Coopers Care
* Familiäres Team
* Flexible Arbeitszeiten
* Home Office Möglichkeit
* Zentrale Lage
Klingt interessant?
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Sophia Merkt
Talent Acquisition Consultant
+41 61 638 38 45