As Senior Client Development Manager (M/F), you will be responsible for the strategy and deployment of client initiatives within TAG Heuer’s omnichannel network. You will lead a team of five talents dedicated to overseeing all one-to-one client activations, from recruitment to upgrade through implementing actions aimed at strengthening client loyalty across retail, e-commerce, and Client Service Center, thereby enhancing client experience and optimizing lifetime value.
Job Responsibilities
* Develop and implement the Client Development strategy for TAG Heuer in line with the brand’s overall objectives and those of the various markets.
* Manage, lead, and develop a team of 5 talents specialized in clienteling, top client management, CSC Management and retail event organization.
* Oversee the personalized management of strategic clients (VIPs, top clients) and ensure excellence in their experience.
* Design, plan, and coordinate major retail events, ensuring an active presence at key events internationally.
* Design, plan, and coordinate omni-clienteling initiatives, ensuring the effectiveness of each activation.
* Animate and develop our CSC team across our different hubs.
* Develop and expand the Client Development community globally.
* Manage the department’s budget, monitor expenditures, and optimize allocated resources.
* Develop tools and performance indicators to measure the effectiveness of initiatives and propose areas for improvement.
* Work closely with CRM, marketing, product, Ecommerce, SAV, IT and retail teams at HQ and regional levels to ensure coherence and synergy of actions.
Profile
University Degree or equivalent, with at least 15 successful years of experience in a premium or luxury retail business, preferably in a position in CRM or client marketing. Excellent knowledge of high-end clients relationship challenges and omnichannel clienteling. Proven skills in event organization, training and project management. Strong strategic analysis and budget management abilities. Inspiring leadership, clients service orientation, strong interpersonal skills, and the ability to unite and motivate a team. Availability for regular international travel during major events. Passion for luxury watchmaking and the TAG Heuer universe.
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