Overview
Modern Work and Copilot Cloud Solution Architecture
We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI. This role is flexible in that you can work up to 50% from home.
Responsibilities
* Be a trusted advisor and drive business value through AI Transformation: Translate customer challenges into actionable solutions aligned to high ROI outcomes, ensuring a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
* Drive Customer Success: Lead architectural design with business and technical decision makers to enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
* Leverage Agentic AI: Use Copilot prompt engineering and agent-building expertise to drive AI at scale.
* Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and value realization.
* Accelerate Customer AI Transformation Journey: Engage in relevant communities, contribute to IP creation, prioritize IP reuse, and learn from others to accelerate the customer’s AI transformation journey.
* Embrace a growth mindset: Act as the voice of the customer by sharing insights, feedback, and success stories to inform internal strategy.
* Learn-it-all: Demonstrate a self-learner mindset with continuous, self-directed learning in Copilot technologies, value realization, adoption, and change management; maintain technical readiness aligned to CSU priorities and corporate initiatives.
Additional Information on Responsibilities as CSA Copilot
* Be the focal point of contact between Microsoft and customer/partner in driving M365 Copilot adoption and end-user adoption per BU.
* Deliver Microsoft services for Copilot through Unified support contracts.
* Demonstrate Copilot M365 insights to showcase trends and business impact.
* Advise on Adoption and Change Management plans (identify executive sponsorship, end-user targeting, content and activities).
* Enable and demonstrate M365 Copilot insights and dashboards to understand usage trends and business impact.
* Provide trainings, use-cases, and support specific for CxOs.
* Envision, design sessions and scoping for pilots, PoCs, or handovers for implementation.
* Provide feedback to Microsoft Product Group and Marketing team.
* Support unblocking technical issues: work with product groups and provide product insights.
* Support Customer Success Club and MW events by delivering sessions and acting as a subject matter expert.
Qualifications
* Passion for new innovative technology and drive customer transformation.
* Strong project management skills.
* Ability to work with different cultures and customers.
* Ability to communicate with a variety of audiences, especially CxOs, with strong presentation skills.
* Demonstrate balance between business impact with adoption and change management and technical acumen on Copilot and agents.
* Ability to lead and motivate technical communities and be a public speaker.
* Adaptability and continuous learning mindset.
* Bachelor's degree in Computer Science or equivalent.
* Fluent in English, French and/or German; Dutch or other languages appreciated.
* No relocation is possible.
Experience
* Relevant experience in customer-facing roles and working with Customer Success teams.
* Experience in systems development, network operations, software support, or IT consulting.
* Proven track record in planning, deploying, operating, and optimizing M365 solutions.
* Analytical problem-solving skills.
* Proven track record of building relationships with senior IT and business decision makers.
* Ability to explain complex topics to both technical and business audiences.
* Excellent verbal and written communication in French and English.
* Change management, trusted advisory, and customer-focus skills to influence consumption/adoption of M365.
* Journey mapping skills to design customer solutions and lead presentations and workshops with BDMs and ITDMs.
* Strong relationship-building with BDMs and senior IT executives in large or strategic accounts.
* Experience managing multiple stakeholder relationships and driving value propositions.
Technical Skills
* Subject matter expertise in at least three of the following: Large-scale Microsoft 365; M365 Security and compliance; Copilot for M365, Copilot chat; Agents creation and governance; Copilot Studio; M365 Apps (Teams, VIVA); Teams deployment; SharePoint Online & Search indexing; Cloud certifications (e.g., Microsoft 365 Certified, AI).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance due to a disability during the application process, read more about requesting accommodations.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
Industries
* Software Development
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