Building a Brand starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130 brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
What You Would Get To Do
The Operations Manager serves as a critical operational partner across accounts, service lines, and regions, acting as a connective layer between delivery teams, shared services, and operational leadership. This role focuses on proactively removing operational friction, standardizing and scaling processes, and driving adoption of best practices to enable high-quality, efficient, and consistent service delivery. Working closely with delivery leaders and Shared Services partners (i.e., Finance, Procurement, People & Culture, Technology), the Operations Manager supports service delivery execution, operational governance, and continuous improvement initiatives. The role contributes to process design, documentation, implementation, and performance tracking, while flexing across business priorities as needed. The Operations Manager may also serve as a subject matter expert (SME) for specific operational processes, client portfolios, regions, or strategic initiatives, providing expertise that supports decision making, risk mitigation, and business growth.
Your Contributions