Overview
Join to apply for the Travel Operations Trainee role at MyMountains. The role involves assisting customers in exploring Switzerland by collaborating with the team to find, allocate, and manage budget-friendly, high-quality travel experiences for clients. There is also an opportunity to contribute creatively in a collaborative environment, though it is not the primary focus.
Responsibilities
* Manage our pool of tour guides and ski instructors: availabilities, bookings, contracts, etc.
* Manage bookings: hotels, restaurants, trains, entrance fees, etc.
* Generate itineraries for clients.
* Negotiate prices with suppliers.
* Create and upload offers for clients.
* Administrative tasks (e.g., paying invoices, filing, etc.).
* Handle customer requests and customer support via phone or email.
* Work shifts to cover weekends and holidays; minimum coverage is two weekends per month.
Requirements
* Autonomous and highly organized.
* Attention to detail.
* Proactively provide solutions to optimise and streamline processes.
* Natural problem solver.
* “Nothing is impossible” attitude.
* 3 to 5 years of experience in Tourism.
* Helpful, positive presence.
* Strong organizational, analytical, and communication skills to translate problems into solutions and actionable plans.
* Strong written and verbal communication skills.
* German and excellent English. Other languages are a plus.
* Experience as a skier or hiker is considered a plus.
Location & Benefits
* Location: Lucerne, with the possibility to partially work remotely.
* Contract: unlimited 100% position starting as soon as possible.
* Salary: competitive depending on background and experience.
* Discounted hotel bookings and access to our Rigi seasonal pass.
* Seasonal office events and opportunities to join day and multi-day trips.
* Complete reimbursement of the SBB half-tax travel pass (nationwide public transportation).
How to Apply
To qualify for this position, candidates should either be Swiss citizens or have legal authorization to reside and work in Switzerland.
Send your CV and motivation letter to careers@my-mountains.com. We look forward to receiving your application.
More about us: https://mymountains.com/
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