Description
As Executive Information Technology Support Technician you will be Implementing IT user support plans and processes to provide technical support for hardware and software related systems through effective and timely resolution of users’ problems, queries, or complaints in line with Galderma's guidelines and policies.
The role reports to Executive IT Business Partner.
Key Responsibilities
1. Implement IT user support plans and processes to effectively resolve user hardware and software problems, complaints and queries
2. Provide technical services to internal customers by identifying, prioritizing and confirming resolution of reported problems with desktop, laptop and networked systems
3. Deliver activities to install, configure and troubleshoot desktop systems (hardware and software), workstations, servers and network issues
4. Consult customers on all aspects of end- user computing and desktop- based systems software
5. Maintain passwords, data integrity and system security for the desktop environment
6. Contribute to testing and evaluation of new desktop packages, implement prototypes and consult customers on selection of software applications
7. Update hardware inventory using asset management tool, and create and implement software distribution methods and standards
8. Install LAN software upgrades including planning, scheduling and testing, and administer day- to- day operation and integrity of the Local Ara Network (LAN) software and hardware
9. Evaluate new products and technologies to determine impact on existing system configurations
10. Evaluate, maintain, modify (for example create macros, templates) and document desktop application packages
11. Implement site surveys to measure satisfaction and implement actions and moves
12. Resolve and analyse issues in day- to- day delivery and implement practices for IT user support focusing on increasing effectiveness and efficiency
13. Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed
Skills & Qualifications
14. Bachelor’s Degree or equivalent experience/qualification in a related field.
15. Proven experience in a similar Information Technology Support Technician role .
16. Business partnering, stakeholder management, and ability to influence stakeholders.
17. Strong team player with effective communication.
18. Fluency in English, other European languages are a plus.
What we offer in return
19. You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
20. You will receive a competitive compensation package with bonus structure and extended benefit package.
21. You will be able to work in a hybrid work culture.
22. You will participate in feedback loops, during which a personalized career path will be established.
23. You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.
Next Steps
24. If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
25. The next step is a virtual conversation with the hiring manager.
26. The final step is a panel conversation with the extended team.
Our people make a difference
At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.