In this role, you are leading the implementation, continuous improvement, and adoption of CRM, digital tools, and business processes to ensure they fully support organizational needs.
Your tasks
* Implement process-centered tool improvements, adjustments, interfaces, and best-practice solutions
* Manage and enhance the CRM system (Microsoft Dynamics), providing user and admin support, troubleshooting, and guidance
* Deliver training and user onboarding sessions to ensure effective adoption of CRM and digital tools
* Optimize and support Microsoft-based tools (Microsoft 365, SharePoint, Teams, Power Platform)
* Collaborate with business units and IT to ensure practical, aligned, and widely adopted solutions
* Monitor emerging needs, gaps, or opportunities and ensure continuous improvement of tools and processes
* Stay informed on innovations and trends in CRM and digital tools to enhance business processes
* Act as deputy to the IT Operations Manager, supporting IT operations, reporting, coordination, and day-to-day IT issues
Your profile
* Master’s or Bachelor’s degree in the field of Business Administration, Information Systems, Computer Science, or a related field
* 3-5 years of experience in CRM administration, business process improvement, or digital tool optimization
* Proven ability to implement process improvements and lead digital transformation initiatives
* Strong knowledge of Microsoft 365, SharePoint, Teams, Power Platform
* Experience in user support and cross-functional project management; agile work methods experience is a plus
* Skilled in stakeholder coordination, communication and collaboration across business and IT
* Proactive, structured, and solution-oriented, with strong analytical and problem-solving skills
* Familiar with change management and user adoption principles
* Interested in emerging digital tools and trends
* Fluent in English and German; French is an advantage
Our offer
You work in a young international team with lots of opportunities to help co-design the organization’s further development. We offer flexible work options with the ability to work remotely.
Please send your application to:
jide3a3025a jit0206a jiy26a