Job Title: Fleet Operations Manager
This role is responsible for ensuring the correct execution of F&B product and service delivery in all Dining Venues.
Main Responsibilities:
* Establishing and maintaining standards for consistent quality in all Dining Services venues;
* Monitoring and reporting the correct execution of key operational processes, such as training, quality control, steps of service, inventory, and ordering processes;
* Ensuring that food is handled and served in compliance with U.S.P.H, Anvisa and Shipsan standards;
* Observing operations and assisting in establishing standard operating procedures to improve service delivery and daily operations;
* Monitors managers and supervisors' performance, attitude, and behavior;
* Monitoring equipment par levels, verifying endowments with the onboard management and suggesting revision when required;
* Constantly monitors customer satisfaction and comment form results per cruise, ensures alignment with Company targets, reports on trends analysis, and suggests improvements;
* Monitors beverage and food sales, ensures alignment with assigned targets, supports the management, and suggests improvements;
* Supports the shoreside Dining team in the development of dining concepts, training documents, and software improvements;
* Assists the shoreside Dining team in further developing the performance of wait staff, managers and supervisors and puts forward suggestions for promotions;
* Ensures that employee services duties are carried out in accordance with company policies and standards;
* Conducts formal and informal training sessions with all dining staff in service standards and service skills, up-selling of food and beverage products, sales techniques, and food and wine pairing;
* Builds positive and effective relationships with the entire shoreside/on board Dining and F&B teams;
* Assists the shoreside Dining team and the Crew Office in scheduling the on-board Dining managers and supervisors;
* Presents an end of season report to be shared with the corporate office.