KEY RESPONSIBILITIES
IFM (Integrated Facility Management)
1. Implement an IFM solution for the hard and soft services in the boutiques
2. Manage project tasks, data collection, communication with Maisons and stakeholders, tender process, contract definition, and rollout supervision to guarantee the successful implementation of the project
3. Monthly reviews (performance, targets etc.) and reporting: deliver KPI’s to the management and the Maisons when needed
4. Manage the contract with the IFM partner and make sure our services requirements are aligned with our Richemont Standards
5. Insure the integration of Service Now by the IFM provider
6. Create a synergy with the Maisons
Boutiques Operation
7. In parallel of the IFM project, provide support to the Maisons for maintenance and other services in the boutiques (contract management, incident management,etc.)
8. Support the Maisons on renovation projects to guarantee smooth and effective site operations
9. Liaise with Landlord on boutiques operation and related matters such as access cards, office keys, maintenance, etc.
Service Now
10. Implement a CAFM tool (Service Now) in the boutiques to streamline service request, planned maintenance schedule and contract management
11. Coordinate communication and change management with the Maisons
12. Monitor data with the CAFM tool to track performance and identify areas for improvement
13. Share the relevant data to the project team when needed including the Maisons
Contract and Cost Management
14. Source, negotiate with and manage vendors for services such as cleaning and maintenance
15. Manage contracts with the different suppliers for the hard and soft services
16. SLA monitoring
17. Conduct tender process and due diligence
18. Budget preparation and cost control
Project Management (25% of Time)
19. Manage ad-hoc projects as assigned by the CFO, which may include team buildings, and negotiation with suppliers and consultants
20. Ad Hoc presentation on miscellaneous topics
21. Provide regular updates to the CFO on project progress
22. Facilitate seamless project transitions to go-live and operations through effective team collaboration
23. Management of 1 person
PROFILE
24. Minimum of 5 years of experience in facility management and project management
25. Strongly preferred experience in the luxury retail industry
26. Engineering degree in a relevant field or Certified Facility Management
27. Experience in project management, financial tracking and budgeting, and contract management
28. Curious, pragmatic and innovative
29. Strong negotiation skills
30. Positive and service oriented
31. Able to communicate efficiently in a matrix structure
32. Proactive, flexible and adaptable
33. Collaborate effectively with key internal stakeholders
34. Fluent in French and English, German strongly appreciated