Customer Service & Supply Chain - Travel RetailThe L OCCITANE Group is a leading manufacturer and retailer of premium X beauty and wellness products. The more than 90 countries worldwide, with a network of almost 5,000 retail Within its portfolio of premium X champion organic and ingredients are: L Occitane en Provence, Melvita, Erborian, L OCCITANE au Brésil, LimeLife, ELEMIS, Sol de Janeiro and Vranjes its vision and entrepreneurial ethos, L OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to a better and healthier planet. The mission of the Group is: With empowerment we positively impact people and L OCCITANE Group is a certified B CorpTM.CONTEXT & MISSION:We are looking for a highly Customer Service and Supply Chain to ensure seamless between commercial teams, supply chain and clients to deliver excellence in order management, deliveries, and customer support. You will work closely with the Travel Retail department and will report to the Head of Supply RESPONSIBILITIES:1. Order Management & Customer (80%)Process Travel Retail orders and monitor deliveriesProactively manage out-of-stock (OOS) and follow up on credit/debit notes (including returns and destructions)Build strong, client-centric with internal and external stakeholders2. Supply Chain (10%)Manage master (products and customers)Support improvement for tools and processes3. Sales & Marketing Support (10%)Ensure flow to field teamsProvide customer service support to Sales & Marketing teams (order tracking, shipping info, special requests)Assist with logistics for L&D and marketing events (visuals, BA TR deliveries)HOW YOU CAN FIT:3 years of experience in customer service or supply chain, ideally in an environmentStrong and skillsFluent in English and French, Spanish is a plusProficient in MS Office, SAP, BI and toolsHigh energy, resilience, curiosity and a strong customer service WE OFFER:Working for a unique company, strongly committed towards the planet and the people (B Corp with colleagues coming from X the worldA unique culture centered around entrepreneurship, where everyone is expected to experiment & move fastInternal mobility opportunitiesMonthly & discount for store Social Insurance coverage5 weeks annual leave & 3 extra days offered as public holidaysFlexible and Hybrid Work Parental Leave PolicyPublic allowance12 MONTHS FIXED-TERM X jid9bc350eaen jit0314aen jpiy26aen