PpSkills IT Support / Desktop Support, Help Desk Service Desk, Hardware Software Troubleshooting, Windows OS Microsoft Office 365, Network Support (LAN/Wi-Fi), Active Directory, Remote Support Tools, IT Asset Ticket Management, Customer Service (VIP Support), Time Management Team Coordination /ph3Description /h3pBCIC Swiss GmbH | Best Connect International Company is looking for a (Full-time, on-site) "IT Support Specialist" in Switzerland. /ph3Responsibilities /h3ulliProvide onsite and remote support for desktops, laptops, printers, and network-related issues. /liliDeliver help desk support and ensure timely resolution of user incidents and service requests. /liliInstall, configure, maintain, troubleshoot, and repair computer hardware, software, and peripherals. /liliDocument, maintain, upgrade, and replace hardware and software systems as required. /liliSupport VIP users and ensure high-quality customer service. /liliManage IT assets and maintain accurate inventory records. /liliConduct user training and provide technical guidance when required. /liliPrepare and maintain reports related to system performance, incidents, maintenance, and service activities. /liliCoordinate with internal teams, vendors, and stakeholders to ensure smooth service delivery. /liliAccept, manage, and complete all assigned service calls within agreed service levels. /liliParticipate effectively in a global support environment and contribute to team objectives. /li /ulh3Requirements /h3ulliMinimum 3+ years of hands‑on IT Support experience. /liliFluent in French and English; additional language skills are an advantage. /liliStrong customer service and communication skills. /liliExcellent coordination and stakeholder management abilities. /liliAbility to prioritize tasks, manage time effectively, and work independently. /liliExperience working in virtual and globally distributed teams. /liliAbility to understand business requirements and translate them into technical solutions. /liliProfessional, proactive, and customer-focused attitude. /li /ul /p #J-18808-Ljbffr