Join to apply for the Team Lead B2B Tech Care D/E 80-100% role at Sunrise
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Join to apply for the Team Lead B2B Tech Care D/E 80-100% role at Sunrise
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At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.
Are you an experienced leader with a passion for B2B customer support and technical services? As Team Lead B2B Tech Care D/E, you will oversee a team supporting our German- and English-speaking clients, ensuring high service standards and continuous improvement.
YOUR CHALLENGE:
Manage a large B2B Tech Support team with 24/7 operations in German and English
Ensure team proficiency in tech support, tools, communication skills, and drive creation of guidelines, work instructions and relevant skills assessments
Oversee timely handling of customer incidents, provide status updates, deliver excellence in customer escalation management and support in complaints handling
Collaborate with peers on digital tools for automation, performance management, and quality coaching
Engage with external partners for co-managed services
Focus on employee management, career development, and talent growth
Implement quality controls and optimize operational activities in close alignment with steering
YOUR SKILLS:
Completed apprenticeship in a Tech or Management field, ideally with further education at the university or university of applied sciences level
At least 2-3 years of managerial experience leading a diverse and challenging team to drive performance in customer service and support
Proven experience in managing customer-centric teams
Excellent voice and social skills, demonstrating effective communication
Strong team player with a "Can Do" mentality and collaborative approach
Affinity for highly technical solutions and complex services, with a focus on service orientation
Proficient in IT literacy, including Microsoft Office, CRM, workflow management/ call center/ ticketing systems, with language skills in German and English (French and/or Italian are a plus)
At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.
Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.
Ready to rise to the challenge? Then join the team and actively shape our future!
#ChallengersWanted
Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Information Technology
Industries Telecommunications
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