We are currently supporting our client in the search for a Product Owner - Customer Relationship Research & Measurement (m/f/d) based in Rotkreuz. This is an exciting opportunity to play a key role in a mature, globally scaled program, where you can make an immediate and visible impact while working within a highly collaborative, cross‑functional environment.
In this strategic position, you will own the delivery and continuous evolution of a globally standardized customer relationship research and benchmarking initiative. You will transform customer insights into actionable strategies that strengthen relationship health, enable data‑driven decision‑making across the organization, and empower sales and customer‑facing teams to build deeper, long‑term customer partnerships.
Tasks & Responsibilities
Own the Global Customer Experience Pulse Program: Manage the ongoing delivery, optimization, and continuous improvement of our standardized global CX Relationship Research survey and Global Benchmarking Study, ensuring consistency and relevance across markets and affiliates.
Embed Customer Insights into Daily Operations: Drive the dissemination and adoption of customer insights across the organization through multiple channels (email, Salesforce, dashboards, etc.), with particular focus on customer‑facing teams and sales organizations.
Enable Data-Driven Action: Develop and refine frameworks that translate customer insights into operational and strategic actions, ensuring insights reach and are actioned by local affiliates, regional and global leadership.
Support Sales & Account Excellence: Position customer research as a critical enabler for understanding key accounts, supporting sales strategy, and strengthening customer relationships; serve as a trusted partner to the sales organization.
Build Strategic Partnerships: Collaborate with senior stakeholders (General Managers, Heads of Sales, Heads of Marketing, Regional and Global Leaders) to embed customer insights into strategic planning and decision‑making at all levels.
Deliver Tailored Strategic Insights: Produce high‑impact strategic appraisals and assessments customized to stakeholder needs, including deep dives into relationship health, competitive positioning, and performance drivers.
Champion Data-Driven Culture: Model and advocate for insights‑led decision‑making across the organization, inspiring teams to use customer data strategically.
Education & Core Experience
Master;s degree in Marketing, Business, Statistics, Data Science, or related field (or equivalent professional experience)
Minimum 3 years of professional experience in a global, matrix environment
Demonstrated experience managing and delivering customer or market research programs or similar insight‑driven initiatives
Language skills: English
Essential Competencies
Excellent verbal and written communication skills with the ability to translate complex data into compelling narratives for diverse audience
Proven ability to lead and influence cross‑functional and matrixed teams toward strategic outcomes
Strong track record of converting data into actionable insights and strategic recommendations
Proficiency in statistical analysis, particularly survey design and measurement
Comfort navigating ambiguity and managing complex stakeholder dynamics
Ability to engage confidently with senior stakeholders to drive alignment and results
Comprehensive understanding of sales processes and how customer feedback strengthens relationships
Nice to Haves
Experience in the diagnostics, healthcare, or B2B sectors
Familiarity with design thinking and agile methodologies
Understanding of software development lifecycle (user needs, design, development, rollout)
Experience managing global programs across multiple regions or affiliates
Familiarity with CRM systems (e.g., Salesforce) and insights dashboarding tools
General Information
Start Date: 1st of July
Latest Possible Start Date: 16th of July
Planned Duration of Employment: 15 months, temp contract
Workplace: Rotkreuz
Workload: 100%
Home Office: yes
Travel: on an exceptional basis
Department: Customer and Account Insights (DSGIC)
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