Overview
Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.
Responsibilities
* Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
* Ability to lift / move computer equipment weighing up to 50Lbs.
* Expert in desk side support and PC break / fix including basic administration of Windows OS and MAC OS.
* Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
* Smart hand support for peripheral and networking hardware, including, but not limited to:
* monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
* Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.
* Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
* Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN and others.
Requirements
* Excellent written and oral communications skills with clients and management as well as people skills.
* Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
* Bilingual (English & Local B2)
Items
* Console cable for CISCO and Silver Peak
* Full Internet ready mobile
* Noise Cancellation head sets
* Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop
* RJ45 port on Laptop
* Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage
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