PbJob Title: /b IT Systems Engineer / IT Supportbr/ bJob Type: /b Full-timebr/ bLocation: /b Lucerne, Switzerland (Hybrid) /ppWe have partnered with a highly dedicated IT services provider based in Switzerland to find their next IT Support Specialist (Windows and M365). Join a committed and dynamic team that supports a wide range of customers across the country. You will play a key role in delivering efficient ICT services whilst continuously developing your technical skills in a modern, supportive environment. /ppbResponsibilities: /b /plipAct as the first point of contact at the service desk, handling support calls from receipt to resolution across multiple channels. /p /lilipInvestigate and resolve platform monitoring alerts, ensuring reliable infrastructure performance. /p /lilipGather and analyse relevant information to clarify customer issues, escalating to internal experts when necessary. /p /lilipCoordinate with cross-functional teams and ensure accurate documentation in the CRM. /p /lilipMonitor subscribed cloud services and optimise existing support processes. /p /lilipMaintain internal documentation and expand the support knowledge base. /p /lilipActively contribute to ongoing service improvement initiatives and internal projects. /p /lipbRequirements: /b /plipCompleted vocational training as a computer scientist (specialising in platform development) or ICT specialist. Recent apprenticeship graduates are encouraged to apply. /p /lilipStrong team player with an independent, solution-oriented mindset. /p /lilipHigh attention to detail and a proactive approach to completing tasks accurately. /p /lilipExcellent communication skills in German; understanding of Swiss German is advantageous. /p /lilipProficient in Windows environments and Microsoft 365 tools. /p /lilipResident in Switzerland with a customer-focused attitude in all interactions. /p /lipbWhat's in it for you: /b /plipParticipate in diverse and impactful customer projects using modern cloud technologies. /p /lilipEnjoy autonomy, creativity, and the chance to shape future cloud solutions. /p /lilipWork with a motivated and collaborative team that values knowledge sharing. /p /lilipBenefit from strong development opportunities and attractive employment conditions. /p /lipIf this sounds like your next opportunity, apply now and become part of a team where your contributions truly matter. /p