In the PMG Operations Customer Service GER & AT team in Munich –we are looking for a
SERVICE DELIVERY EXECUTIVE (M/W/D)
External Job Titel: Supply Chain Operations – Service Delivery Executive (M/W/D)
The position is to be filled full-time
SALARY GRADE: AT 9
Equal opportunities and diversity in all facets, such as the employment of severely disabled people and inclusion, are part of our everyday life. Severely disabled applicants are very welcome at Philip Morris GmbH.*
YOUR TASKS:
* Coordinate daily performance of (logistics) service providers to ensure consistent, high-quality execution aligned with PMI’s standards.
* Problem solve (hands-on) in case of operational issues
* Analyze End-2-End performance, from on-shelf availability at customers to integral cost-to-serve, identify opportunities and formulate concrete improvement initiatives.
* Drive improvements in service operations with logistics/service partners in Germany.
* Lead the communication with cross-functional stakeholders (Sales, Customer Care, Supply Chain, Integrated Business Planning) to optimize end-to-end processes bringing structure, innovation, and ownership to the table.
* Lead and contribute to regional projects
* Be part of a team that encourages learning, knowledge sharing, and professional growth.
YOUR PROFILE:
Personal:
* Minimum 12 months in current role with consistent responsibilities.
* Internal applicants (PMI employees or contracted employees) must meet tenure requirements.
* A passion for End-2-End business improvement combined with a structured approach to problem solving, solid business acumen and a customer centric mindset
* A positive attitude, curiosity to learn, and a natural drive to improve how things work.
* Excellent communication and stakeholder management skills.
* Distinctive organizational skills with attention to detail.
* A growth mindset and the ambition to take on broader responsibilities over time.
Technical:
* Hands-on experience (2–3 years of working+Internships) in operations, service delivery, supply chain or project coordination – ideally in a dynamic, fast-paced, international environment.
* A university degree (or equivalent) in Supply Chain, Business Administration, Logistics, or a related field.
* Excellent MS Office skills, especially Excel and PowerPoint.
* Experience with ERP or WMS systems such as SAP.
* Openness to mobility.
* Fluent English skills (written and spoken), German language a distinct plus
Application deadline: 31.07.2025
INTERESTED? Then apply online by 31.07.2025 via Philip Morris International Careers: Find Your Dream Role (pmicareers.com).
*In the case of severe disability/equal treatment, the representative body for severely disabled employees will be informed and, at the request of the colleagues concerned, involved in the application process and can participate in the job interviews. If you have any questions about this, the SBV (Representative for the Severely Disabled) and the P&C department will be happy to help you.
#J-18808-Ljbffr