Responsible Payments Retail Team – Associated-Director
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Company Description
Building the bank of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential. We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms. Our +1000 employees work in a flexible way, without dress code and in multicultural teams. By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast‑pace environment. We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success. Are you all in? Don’t be shy, apply.
Job Description
As the Associated‑Director in the Back‑Office department, you will be in charge of the Payments Retail team. Reporting directly to the Vice‑Director, you will oversee the supervision of operational activities and people management in accordance with senior management.
Key Responsibilities
* Team Management
o Leading and supporting a team of 5 employees
o Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.
o Promoting collaboration, trust, and cohesion among team members.
o Addressing any potential conflicts among team members to senior management and/or HR Partner.
o Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
* Hiring
o Leading the recruitment process with your Talent Acquisition Partner
o Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
* Performance Management
o Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
o Conducting under‑performance process with the help of Senior Management and HR Partner.
* Operations Management
o Operational Execution: Ensure accurate and timely processing of domestic and international payments, coordinate investigations, and resolve discrepancies.
o Monitoring & Reporting: Produce regular (weekly and monthly) reports on project progress, operational incidents, and team performance; prepare and lead team meetings.
o Project Management & Continuous Improvement: Support implementation of new tools, identify opportunities for automation, process optimisation and risk mitigation, and collaborate closely with IT, Finance, Compliance, and Internal Control teams.
o Risk & Compliance Management: Identify operational risks related to payment flows, implement first‑level controls, and ensure compliance with regulatory and internal policy requirements.
Qualifications
* Minimum 5 years of experience in payment operations, ideally in a banking or financial institutional environment.
* Strong expertise in payment schemes (e.g., SWIFT, SEPA, PACS).
* Solid knowledge of compliance, operational risk, and service quality standards.
* Highly organized with a strong sense of ownership, leadership, analytical thinking, and problem‑solving skills.
* Excellent interpersonal and communication skills.
* Fluent in English (minimum B2); French and/or German is a plus.
Additional Information
SQ2
Seniority level
Associate
Employment type
Full‑time
Job function
Other
Industries
Banking
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